Engineer - Network Operation Center
Pretium Enterprise Services, India · Bengaluru, Karnataka, India
Financial Services · 501-1,000 employees
About the role
The NOC Analyst is responsible for 24/7 monitoring and support of a large-scale enterprise network to ensure high availability and performance. They will perform initial troubleshooting, execute routine configuration changes, and escalate complex incidents to senior engineers.
What they look for
Requirements
Candidates must have a degree in a relevant field and 2–4 years of experience in network operations or support environments. Strong knowledge of TCP/IP, routing protocols, and experience with network monitoring tools and ticketing systems is required.
Full description
The NOC Analyst will be responsible for monitoring and supporting a large-scale enterprise network spanning over 300 sites. This role serves as the first line of defense in identifying, responding to, and resolving network-related issues. Analysts will work in a 24/7 operations environment, ensuring high availability and performance of critical infrastructure by leveraging monitoring tools, executing routine maintenance, and escalating complex incidents as needed. Key Responsibilities
- Monitor network infrastructure 24/7 using enterprise monitoring tools
- Respond to network alerts and incidents within defined SLA timeframes
- Perform initial troubleshooting and resolution of network issues
- Execute routine network configuration changes following change management procedures
- Document incidents, resolutions, and maintenance activities in ticketing systems
- Escalate complex issues to Senior Network Engineers when required
- Maintain network documentation and topology diagrams
- Participate in scheduled maintenance windows and emergency response
- Generate regular reports on network performance and incident metrics
Required Qualifications
- Degree in a relevant field (e.g., Computer Science, Information Technology, Networking, or related discipline)
- 2–4 years of experience in network operations, support, or NOC environments
- Strong understanding of TCP/IP, routing protocols (OSPF, BGP), VLANs, and switching concepts
- Basic experience with Cisco CLI and network device configuration
- Familiarity with firewall platforms and network security concepts
- Exposure to hybrid cloud networking (e.g., Azure VNets, AWS VPCs) and cloud interconnectivity
- Experience with monitoring platforms (e.g., SolarWinds, PRTG, LogicMonitor, Datadog)
- Familiarity with ticketing systems and ITIL-based change management processes
- Strong problem-solving and incident triage skills under pressure
- Effective written and verbal communication skills in English
- Bonus: Scripting or automation experience (Python, PowerShell, REST APIs)
Preferred Qualifications
- CCNA or equivalent industry certification
- Experience with cloud-managed platforms such as Cisco Meraki, Palo Alto Networks (PAN-OS), or Zscaler Internet Access (ZIA) / Zscaler Private Access (ZPA)
- Exposure to SD-WAN technologies and network segmentation strategies
- Scripting experience in Python or PowerShell for network automation and diagnostics
- Familiarity with hybrid cloud networking (e.g., Azure VNets, AWS VPCs, transit gateways)
- Experience working in a 24/7 NOC or technical operations environment
- Exposure to SIEM/log management tools (e.g., Splunk, LogRhythm, Elastic) for basic network event analysis
- Experience with APIs or automation platforms (e.g., Ansible, RESTful interfaces) is a plus
