Product Designer

We are seeking a strategic, hands-on Product Designer to help shape intuitive, trusted, and outcome-driven experiences for an enterprise AI platform. This role sits at the intersection of product thinking, UI/UX design, customer discovery, and responsible AI interaction design. The ideal candidate is a strong product person with deep UI/UX craft, the ability to translate ambiguous customer problems into clear product experiences, and a strong sense of ownership for AI product outcomes.

The Product Designer will partner closely with Product, Engineering, AI/ML, Customer Success, and enterprise customers to define workflows, prototype solutions, validate usability, and ensure AI-powered capabilities are practical, explainable, trustworthy, and aligned with measurable business value.

Essential Duties and Responsibilities

Product Strategy and Ownership

·       Own the product design process from discovery through launch, including problem definition, user flows, wireframes, prototypes, high-fidelity designs, validation, and post-launch iteration.

·       Translate complex enterprise customer needs, workflows, and business objectives into clear, usable, and scalable AI product experiences.

·       Partner with Product Management to define product requirements, prioritize user problems, assess tradeoffs, and connect design decisions to measurable product outcomes.

·       Act as a directly responsible owner for assigned design initiatives, driving clarity, momentum, decision-making, and delivery across cross-functional teams.

·       Use customer insights, usage data, research findings, and business goals to inform product direction and improve adoption, retention, trust, and customer value.

AI Product Experience and Responsible Design

·       Design AI-native workflows, interfaces, and interaction patterns that make advanced AI capabilities approachable, useful, and trustworthy for enterprise users.

·       Create experiences that clearly communicate AI recommendations, system behavior, model limitations, confidence, uncertainty, and user control.

·       Collaborate with AI/ML, engineering, and product teams to evaluate where AI adds meaningful value and where simpler workflows may better serve user needs.

·       Support responsible AI practices by considering transparency, explainability, data sensitivity, bias mitigation, privacy, security, and enterprise risk throughout the design process.

·       Design feedback loops that help users correct, refine, approve, reject, or improve AI-generated outputs while strengthening product quality over time.

UI/UX Design and Research

·       Conduct user research, discovery interviews, usability testing, and workflow analysis with enterprise users and internal stakeholders.

·       Design end-to-end user journeys, information architecture, interaction models, dashboards, data-heavy workflows, and high-quality visual interfaces.

·       Create wireframes, journey maps, clickable prototypes, and polished UI designs that communicate concepts clearly and enable rapid validation.

·       Develop and maintain reusable design patterns, interface standards, and design system components that improve consistency and speed across the product.

·       Balance user needs, business priorities, technical constraints, accessibility standards, and enterprise usability expectations in all design work.

Cross-Functional Collaboration and Delivery

·       Work closely with engineers to ensure designs are technically feasible, clearly specified, and implemented with quality and fidelity.

·       Partner with customer-facing teams to understand enterprise use cases, onboarding needs, customer pain points, and adoption barriers.

·       Communicate design rationale, user insights, tradeoffs, risks, and recommendations clearly to technical and nontechnical audiences.

·       Move quickly in ambiguous environments, using prototypes, evidence, and iteration to reduce uncertainty and improve outcomes.

·       Contribute to a high-ownership culture focused on customer value, product quality, responsible AI, collaboration, and continuous improvement.

Required Qualifications

·       5+ years of product design, UX design, interaction design, or related experience, preferably within B2B SaaS, enterprise software, AI products, or complex workflow platforms.

·       Strong portfolio demonstrating end-to-end product design ownership, including research, UX strategy, interaction design, visual design, prototyping, validation, and shipped product impact.

·       Deep understanding of UI/UX principles, information architecture, usability, human-centered design, accessibility, and design systems.

·       Demonstrated ability to translate ambiguous customer problems into clear product experiences and practical design solutions.

·       Experience designing complex workflows, dashboards, data-rich interfaces, or enterprise tools used by multiple user types.

·       Strong product judgment, business orientation, and ability to connect design decisions to customer outcomes, adoption, efficiency, trust, and measurable value.

·       Excellent collaboration and communication skills with product managers, engineers, AI/ML teams, executives, and customers.

·       Proficiency with modern design and prototyping tools such as Figma or comparable platforms.

Preferred Qualifications

·       Experience designing AI, machine learning, LLM, generative AI, agentic workflows, conversational interfaces, or intelligent automation experiences.

·       Experience working in an early-stage, high-growth, or zero-to-one product environment.

·       Familiarity with responsible AI design principles, model evaluation concepts, prompt-based workflows, human-in-the-loop systems, or enterprise AI governance considerations.

·       Comfort rapidly prototyping with AI-enabled tools, low-code/no-code platforms, front-end concepts, or collaborative engineering workflows.

·       Experience supporting enterprise customers, regulated environments, secure SaaS platforms, or products with high trust and compliance expectations.

Key Competencies

·       Strong product thinking and ownership mindset

·       High-quality UI, UX, interaction, and visual design craft

·       Customer empathy and enterprise workflow understanding

·       Ability to simplify complex AI capabilities into intuitive experiences

·       Responsible AI awareness, judgment, and risk sensitivity

·       Strong prototyping, research, and validation discipline

·       Clear communication, collaboration, and stakeholder alignment

·       Comfort operating in ambiguity with urgency and accountability

Measures of Success

·       Delivers product experiences that improve enterprise user efficiency, adoption, trust, and measurable customer outcomes.

·       Ships high-quality designs that are validated with users, clearly specified, technically feasible, and implemented with strong design fidelity.

·       Creates intuitive AI interactions that help users understand, control, and benefit from AI-powered functionality.

·       Improves product consistency and team velocity through reusable design patterns, design system contributions, and clear documentation.

·       Builds credibility as a product-minded design owner who drives clarity, accountability, and cross-functional alignment from concept through launch.

Work Environment

This role operates in a collaborative product development environment and may be remote, hybrid, or office-based depending on business needs. The position requires regular interaction with cross-functional teams, customers, and stakeholders through meetings, design reviews, research sessions, and product planning activities. Flexibility may be required to support high-priority product launches, customer needs, and fast-moving business priorities.

Equal Employment Opportunity

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected status. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.