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Smile Group

Service / Project Manager Junior and Medior

Smile Group Woluwe-Saint-Pierre - Sint-Pieters-Woluwe, Brussels-Capital, Belgium

IT Services and IT Consulting · 1,001-5,000 employees

6 h ago
project-manager Mid (2-5 yrs) Full-time Belgium
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About the role

You will oversee infrastructure, service operations, and application delivery workflows while supporting strategic project delivery. The role involves defining project governance, applying ITIL processes, and monitoring the end-to-end lifecycle of web applications.

What they look for

Project management Service management ITIL Prince II Agile SAFe DSDM ServiceNow MS Project Online Jira Confluence Web application lifecycle Infrastructure management Application delivery Operational dashboards

Requirements

Candidates must have practical experience in IT project coordination or service management and proficiency in methodologies like Prince II and Agile. Professional proficiency in English and either Dutch or French is required.

Benefits

Continuous learning E-learning platforms Sponsored certifications Knowledge sharing Team events Annual conventions Summer parties Afterwork gatherings

Full description

About Smile

Passionate about tech, digital solutions, and innovation? Join 1,800 employees at Smile, the European leader in open-source integration and consulting across 20 offices in 9 countries.

Collaborative spirit and continuous knowledge sharing are at the core of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital ecosystem.

On behalf of one of our major clients based in Brussels, we are actively looking for a Service / Project Manager (Junior or Medior) to oversee infrastructure, service operations, and application delivery workflows.

Mission & Responsibilities

In this dual-capability role, you will support both strategic project delivery and structured service lifecycle management.

  • Project & Service Governance: Define parameters using Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts.
  • IT Service Management (ITSM): Apply ITIL processes and leverage ServiceNow to track and optimize daily IT delivery and support operations.
  • Methodology & Agile Execution: Work within structured environments (Prince II) alongside agile frameworks (SAFe, DSDM).
  • Application Lifecycle Management: Monitor the end-to-end lifecycle of web applications, ensuring smooth transitions from development to production.
  • Tracking & Reporting: Build operational dashboards and track progress using MS Project Online, Jira, and Confluence.

Required Profile

Technical & Methodological Skills:

  • Working knowledge of Prince II and ITIL best practices.
  • Hands-on experience with Agile setups (SAFe, DSDM).
  • Technical proficiency in ServiceNow, MS Project Online, Jira, and Confluence.
  • Strong grasp of web application lifecycles and deployment workflows.

Language Requirements:

  • English: Professional proficiency (Minimum 3/4) AND
  • Dutch OR French: Professional proficiency (Minimum 3/4).

Seniority Criteria:

  • Junior Level (1+ year): Practical experience in IT project coordination or service desk support.
  • Medior Level (3+ years): Proven ability to autonomously manage medium-scale IT projects or application services.

Why Join Smile?

  • Peer Management: Proximity management designed to support your personal growth.
  • Continuous Learning: Access to e-learning platforms, sponsored certifications, and knowledge sharing.
  • Vibrant Community: Regular team events, annual conventions, summer parties, and afterwork gatherings.

Recruitment Process

  • First Contact: A brief intro call to discuss your career goals.
  • Introductory Meeting: An opportunity to detail your background.

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