Salesforce Architect - Sales Cloud Voice/AI

About the Job: We are seeking a Salesforce Architect who is responsible for designing, building, and delivering scalable and sustainable Salesforce solutions across our various lines of business. In this role, you will oversee day-to-day operations of Salesforce applications, provide thought leadership, and navigate the team through design, architecture governance, and application roadmaps.

Office Location: Toronto

Employment Type: Permanent

Role Type: New position – current requirement

Work Arrangement: Hybrid (2 days in office)

Position Responsibilities:

• Lead the end-to-end architecture and design of

scalable, secure, and maintainable solutions across Salesforce platforms.

• Define enterprise Salesforce strategies, data

models, sharing and security frameworks, governance standards, and integration patterns.

• Address data privacy, performance, and large

data volume considerations in solution designs.

• Facilitate technical design sessions and create

high-level and low-level solution documentation, including system landscape diagrams.

• Lead the implementation, enhancement, and

integration of Salesforce Service Cloud Voice and telephony solutions.

• Design and implement AI-powered agent

capabilities, including agent assistance, interaction summarization, knowledge recommendations, and productivity tools.

• Provide architectural guidance for Marketing

Cloud and Marketing Cloud Personalization touchpoints to support integrated customer engagement journeys.

• Serve as a subject-matter expert for Apex,

Lightning Web Components, Salesforce Flows, APIs, and system integrations.

• Mentor and provide technical oversight to

onshore and offshore Salesforce developers and administrators.

• Establish development standards and conduct

design and code reviews to ensure high-quality deliverables.

• Drive release management, CI/CD, and Salesforce

DevOps practices using package-based deployments, Metadata API, Git, Jenkins, Bitbucket, or similar tools.

• Investigate complex production issues, conduct

root-cause analysis, and implement sustainable fixes.

• Collaborate with QA teams to review test plans,

improve test coverage, and support test automation.

• Work effectively within Agile delivery models,

including Scrum and Kanban, while collaborating with cross-functional business, product, engineering, and operations teams.

Requirements

Required Qualifications:

• Bachelor’s degree in Computer Science,

Engineering, or a related field.

• 10+ years of experience working with enterprise

platforms, including at least 10 years within the Salesforce ecosystem.

• 4–5+ years of proven experience in a Salesforce

Architect role.

• Deep expertise in Salesforce Sales Cloud and

Service Cloud capabilities.

• Hands-on experience implementing and supporting

Salesforce Service Cloud Voice solutions.

• Functional knowledge of Salesforce Marketing

Cloud and Marketing Cloud Personalization.

• Strong proficiency in Apex, Lightning Web

Components (LWC), Salesforce Flows, and platform security.

• Proven experience designing enterprise

integrations using REST and SOAP APIs, event-driven architecture, and middleware platforms such as Talend or Informatica.

• Strong knowledge of Git-based source control,

CI/CD pipelines, package-based deployments, and tools such as Jenkins and Bitbucket.

• Strong technical leadership, influencing, and

mentoring capabilities, including experience managing onshore and offshore teams.

• Excellent stakeholder management, communication,

and presentation skills, with the ability to communicate effectively with technical teams and executive business stakeholders.

Preferred Qualifications:

• Salesforce Application Architect and/or System

Architect certification.

• Experience with Salesforce AI products and

capabilities, including Agentforce, Einstein AI, and generative AI solutions.

Benefits

Salary Range: $130,000 to $140,000 CAD/ year

The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate’s knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.