Engineer II- Technician Network
Insight Enterprises, Inc. Gurgaon, Haryana, India
IT Services and IT Consulting · 10,001+ employees
About the role
Technicians are responsible for managing ITIL processes including incident, request, and change management while resolving at least 80% of assigned incidents. They must maintain immediate availability for inbound client communications and adhere to strict service level agreements.
What they look for
Requirements
Candidates must hold a bachelor's degree in IT or Network Engineering and possess experience in an enterprise network operations center. Proficiency in core networking technologies and enterprise vendor toolsets is required, along with the ability to obtain a CCNA or equivalent certification within 120 days.
Benefits
Full description
Requisition Number: 105457
Engineer II-Technician_Network
Position Count- 3
Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune Shift: US Aligned hours- Night shift
Insight at a Glance
- 14,000+ engaged teammates globally
- $8.2 billion in revenue in 2025
- Certified as a Great Place to work in 9 Countries in 2025
- Fortune 500 Company (No. 447) in 2025
- Received 25+ industry and partner awards in the past year
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.
Job Summary Technicians are primarily expected to participate in ITIL processes Incident, Request, and Change. Technicians are expected to resolve 80% or more of all incidents assigned to them, without requiring escalation to higher level resources.
Roles and Responsibilities
- As the primary intake and incident management team supporting clients, technicians are expected to conduct all business communications in English including verbal and written.
- Relevant familiarity with NOC systems and tools such as ScienceLogic, ServiceNow. Cisco IOS and CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, Cisco Catalyst Center Manager, and similar enterprise vendor toolsets.
- Technicians will have seat adherence requirements and will be expected to maintain immediate availability to answer inbound calls from clients calling to report or follow up on new or existing tasks and tickets.
- Technicians will be expected to successfully prosecute work, in order of priority, while adhering to committed service level agreements.
Key Technical Skills
- Bachelors degree focusing on IT, Network Engineering, or other related studies.
- Demonstrated experience working in an enterprise network operations center (NOC) or equivalent environment, providing remote troubleshooting, administration, support, and implementation of networking technologies.
- Associate level knowledge of core networking features and functionality including TCP/IP addressing, routing, switching, VPN, SDWan, and wireless access points.
- Demonstrated understanding of network redundancy and fault tolerance mechanisms such as HSRP, VRRP, etc.
- Have or will obtain within 120d of hire, relevant associate-level certification (CCNA or equivalent).
What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
- Medical Insurance
- Health Benefits
- Professional Development: Learning Platform and Certificate Reimbursement
- Shift Allowance
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India
