Senior Business Analyst / Scrum Master (SAVII)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Senior Business Analyst / Scrum Master (SAVII) Job Title: Systems Analyst VII Agency: Health & Human Services Comm Department: Chief Technology Office EI 3b Posting Number: 19870 Closing Date: 09/06/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $8,488.33 - $11,666.66 Pay Frequency: Monthly Salary Group: TEXAS-B-29 Shift: Day Additional Shift: Days (First) Telework: Travel: Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 ISM,IT,Z Prefix

Brief Job Description:

This Senior Business Analyst role includes product ownership and Scrum Master responsibilities in support of modernization and AI-enabled technology initiatives.

Performs highly complex computer systems analysis, business analysis, product ownership, and agile delivery support work. Work involves gathering, analyzing, and documenting business and technical requirements; translating user needs into clear specifications, epics, user stories, and acceptance criteria; supporting modernization and AI-enabled technology initiatives; coordinating with business, product, engineering, security, data, and program stakeholders; and helping ensure solutions are practical, measurable, and aligned with agency needs. The position supports intake, planning, backlog readiness, process analysis, sprint coordination, solution validation, documentation, training, and adoption of enterprise technology capabilities.

The position facilitates communication, prioritization, and decision-making across stakeholders to ensure requirements are clearly understood, delivery work is properly sequenced, risks are identified early, and implemented solutions support measurable business outcomes.

Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Percentage

Description

25%

Analyzes business processes, user needs, system requirements, and operational challenges for modernization and AI-enabled initiatives; documents current-state and future-state needs and defines clear business and functional requirements.

25%

Develops epics, user stories, acceptance criteria, product documentation, and release-ready backlog items; maintains requirements traceability and ensures work items are clearly defined for technical teams.

25%

Performs Scrum Master responsibilities by facilitating agile ceremonies, supporting sprint planning and execution, tracking action items, risks, issues, impediments, and dependencies, and providing delivery status updates to support timely completion of assigned work.

10%

Coordinates business review, user acceptance testing, solution validation, and implementation readiness activities to confirm delivered capabilities meet approved requirements and intended business outcomes.

10%

Prepares workflow diagrams, process documentation, user guidance, training materials, meeting notes, and communication materials to support stakeholder alignment and adoption of delivered solutions.

5%

Performs other duties as assigned.

Knowledge Skills Abilities:

• Knowledge:

• Thorough knowledge of computer systems analysis principles, data modeling, and enterprise SDLC workflows.

• Thorough knowledge of Agile frameworks, including Scrum and Kanban methods, and Scaled Agile (SAFe) principles for public sector software delivery.

• Thorough knowledge of core Artificial Intelligence (AI) paradigms, Large Language Models (LLMs), retrieval-augmented generation (RAG), and prompt engineering terminology.

• Skills:

• Strong skill in analyzing complex, unstructured business workflows and translating them into clear epics, user stories, acceptance criteria, and technical system specifications.

• Strong skill in leveraging enterprise project tools, such as Jira or Azure DevOps, to monitor team velocity, burn-down metrics, and manage complex sprint backlogs.

• Strong skill in conducting structured backlog refinement, story mapping, and collaborative technical requirements gathering with engineering teams.

• Abilities:

• Ability to define Minimum Viable Products (MVPs) and map clear strategic paths for high-impact AI capabilities.

• Ability to serve as an agile team facilitator, helping resolve technical roadblocks and cross-team dependencies.

• Ability to communicate complex AI architectures clearly to non-technical state stakeholders, executive leadership, and agency program business units.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Required:

• Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field. Experience may substitute for education on a year-for-year basis.

• Minimum of 4 years of experience in business analysis or in agile project coordination

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.

• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.