Group Manager - Process Training ( Training Manager/ Training Management / Training Delivery )- HYD - REF112654M_2026287230
WNS Global Services Hyderabad, Andhra Pradesh, India
Business Consulting and Services · 10,001+ employees
About the role
The Group Manager is responsible for overseeing new hire training, nesting, and performance management while ensuring robust knowledge management and process adherence. They will design training plans, conduct audits, and develop interventions based on training needs assessments to drive operational excellence.
What they look for
Requirements
Candidates must have a minimum of 10 years of experience with a strong background in training and delivery. Excellent communication, presentation, and time management skills are required, along with the willingness to work in a 24/7 environment.
Full description
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Accountabilities:
Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU
Take direction from training lead and execute deliverables
Design process training plans with inputs from client SMEs
Assess the effectiveness of training material to be deployed for the program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
Set-up daily/weekly huddles with trainees to track progress and resolve any issues
Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches
Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
Develop training interventions (BTB) based on TNA for existing employees
Conduct certification programs & other developmental workshops for auxiliary trainers
Review and revise the standard operating procedures periodically or as agreed with the client
Ensure robust update management process is deployed and followed
Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
Preparing, publishing and maintaining various training reports and dashboards Key Performance Indicators
New Hire Trainee Attrition
New Hire Trainee Accreditation Rate
PKT Failure Rate & QA Scores for newly trained staff
30-60-90 days performance of new hires
Process knowledge test pass rate
Completion percentage of client mandated CBTs across employees working in the process being supported
No non-conformities in internal and external audits
TTT certification for auxiliary trainers
Other key vertical / process specific metrics 3. Qualifications/Specific skills and experience
Skills & Experience
Minimum of 10 years of experience
Training experience is must
Excellent communication and presentation skills
Strong time management skills
Willingness to work in 24*7 environment
Qualifications
Degree
