Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing change requests, updating documentation to enhance troubleshooting processes, and working closely with vendors and service management teams to analyze and resolve issues efficiently. This position requires active collaboration across different teams to ensure continuous service availability and operational excellence.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignment on operational goals and priorities. - Monitor system performance and proactively identify areas for improvement. - Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.

Professional & Technical Skills: - Required Skill: Expert proficiency in Enterprise IP Telephony. - Additional Good To Have Skills: Experience with Network Engineering, DevOps. - Comprehensive understanding of telephony protocols and infrastructure. - Ability to troubleshoot complex telephony and network issues effectively. - Familiarity with system monitoring tools and incident management processes. - Strong communication skills to liaise with vendors and internal teams.

Additional Information: - The candidate should have minimum 3 years of experience in Enterprise IP Telephony. - This position is based at our Manila office.

Minimum 3 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.