Accenture

HR Service Delivery Senior Manager

Accenture Mumbai City, Maharashtra, India

Business Consulting and Services · 10,001+ employees

Yesterday
Principal (10+ yrs) Full-time India
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About the role

The Senior Manager will lead large-scale HR transformation programs and serve as a trusted advisor to CHROs regarding talent strategy and organizational design. They are responsible for managing global delivery models, establishing SLAs and KPIs, and driving practice growth through business development.

What they look for

Workforce Data Admin HR Service Delivery Cloud HCM SAP SuccessFactors SNOW Org Design Change Management Talent Strategy C-Suite Advisory Program Governance Business Development SLA Management KPI Management Workforce Planning HR Transformation

Requirements

Candidates must have 16 to 25 years of experience and expertise in cloud HCM platforms like SAP SuccessFactors and ServiceNow. Strong executive presence, program governance skills, and a background in HR transformation and change management are required.

Full description

Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Senior Manager Qualifications:Any Graduation Years of Experience:16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Enterprise Talent & HR Transformation

  • We partner with CHROs and executives to deliver large-scale HR modernization and workforce optimization.
  • Digital HR Delivery: End-to-end HCM deployment (Workday, SuccessFactors, Oracle) and org design.
  • Change Management: Impact analysis, readiness, and communication for high adoption.
  • Operations & Advisory: Global SLAs, KPIs, governance, and tailored talent str
  • As a Senior Manager (CL6), you will lead large-scale HR transformation programs, driving end-to-end delivery across cloud HCM platforms (Workday, SuccessFactors, Oracle) and org design. You will serve as a trusted advisor to CHROs, crafting custom talent strategies and managing executive relationships. We expect you to oversee change management, establish global SLAs and KPIs, and drive practice growth
  • Process and strategy of providing and managing human resources services and information to employees within an organization.
  • This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions.

What are we looking for? • Cloud HCM Platforms: Expertise in SAP SuccessFactors and SNOW implementations.

  • HR Transformation & Org Design: Mastery in operating model redesign, workforce planning, and talent strategy.
  • Change Management: Proven ability to lead change impact analyses, stakeholder alignment, and user adoption.
  • C-Suite Advisory: Executive presence to partner with and influence CHROs and VP-level stakeholders.
  • Program Governance: Skill in leading complex programs using strict SLAs, KPIs, and global delivery models.
  • Business Development: Track record in originating opportunities, RFPs, and d

Roles and Responsibilities: • In this role you are required to identify and assess complex problems for area(s) of responsibility.

  • The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives.
  • Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.
  • Interaction is with senior management levels at a client and or within Accenture, involving negotiating or influencing on significant matters.
  • Should have latitude in decision-making and determination of objectives and approaches to critical assignments.
  • Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility.
  • Individual manages large teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
  • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.