Product Manager Checkout & Conversion - South Bank, QLD

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

Every online travel booking comes down to one defining moment: when a customer decides to hit "pay." We're looking for a Product Manager to lead product planning and execution across the full product lifecycle, with a particular focus on the path to purchase across FCTG's digital experience.

In this pivotal role, you'll shape product vision, define priorities, and translate customer and stakeholder insights into innovative solutions that drive meaningful business outcomes. Owning the highest-impact part of our funnel, you'll work closely with engineering, design, marketing, payments, analytics, operations, and support teams to remove friction, improve conversion, and deliver exceptional customer experiences. If you're passionate about solving customer problems, influencing product direction, and creating measurable value at scale, we'd love to hear from you.

Help millions of travelers get from "browsing" to "booked." Join us!

Day to day:

• Own the cart and checkout roadmap end-to-end, from insight to launch

• Turn drop-off data into experiments that measurably lift conversion

• Streamline payment and booking flows across web and mobile

• Work shoulder-to-shoulder with engineering to get initiatives to market quickly

• Define and communicate a clear product vision aligned with business strategy and customer needs

• Develop and maintain product roadmaps, prioritising features, enhancements, and key milestones

• Collaborate with engineering, design, and business stakeholders to deliver successful product outcomes

• Gather and analyse customer feedback, user research, market trends, and business requirements to inform product decisions

• Monitor product performance, manage releases, and drive continuous improvement through data-driven insights

 

You'll be perfect for the role, if you have:

• 3+ years' experience as a Product Manager or in a similar product-focused role

• Bachelor's degree in a related discipline or equivalent practical experience

• A track record improving conversion on a high-traffic e-commerce or transactional product

• Fluency with funnel analytics and A/B testing

• A bias for shipping, you'd rather learn from a live test than debate in a doc

• Sharp prioritisation and the ability to rally a delivery team

• Experience working in Agile environments with demonstrated knowledge of product lifecycle management

• Data-driven mindset with strong analytical, problem-solving, and decision-making capabilities

• Experience in travel, e-commerce, SaaS, or other internet-scale technology environments

• Experience partnering with UX/UI teams to deliver exceptional customer experiences

• Commercial acumen with experience preparing business cases and evaluating product opportunities

 

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! 

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in Leisure tech - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Irreverence. Ownership. Egalitarianism.