Operations Manager – Integration & Delivery Tools
METRO/MAKRO Bucureşti, Bucharest, Romania
Wholesale · 5,001-10,000 employees
About the role
You will oversee the operational health, reliability, and performance of integration and delivery tools across eight cross-functional teams. This involves defining operational standards, managing incident responses, and driving continuous improvement initiatives to reduce operational toil.
What they look for
Requirements
The role requires senior-level experience in operations, platform engineering, or SRE, along with a strong understanding of SRE principles and incident management. Candidates must demonstrate leadership capabilities, excellent communication skills, and the ability to align operational needs with product roadmaps.
Benefits
Full description
Company Description
About us:
Passion for food. Hunger for tech. We make METRO digital.
Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.
You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!
How you will make an impact?
As Operations Manager for Integration & Delivery Tools platform at METRO, you will ensure the reliable and efficient operation of the platforms and tools that power integration and software delivery across the organization. You will provide operational leadership across 8 cross-functional teams bridging technical excellence with organizational delivery to keep the platform running at its best.
Please note that this role is open also for candidates in Brasov and Cluj.
Job Description
Your responsibilities:
- Own the end-to-end operational health of the Integration & Delivery Tools landscape across 8 teams.
- Ensure platform stability, reliability, and performance across integration and delivery tooling.
- Define and enforce operational standards, SLAs, and incident management processes across all Integration & Delivery Tools teams.
- Act as the primary escalation point for operational issues and coordinate cross-team incident response.
- Drive continuous improvement initiatives to increase platform reliability and reduce operational toil.
- Collaborate with Product Managers, architects, and squad leads to align operational needs with the product roadmap.
- Manage and optimize on-call processes, runbooks, and operational documentation.
- Foster a culture of operational excellence and knowledge sharing across all 8 teams.
- Identify risks and dependencies, and proactively mitigate operational bottlenecks.
- Represent Integration & Delivery Tools operations in cross-domain forums and stakeholder discussions.
Qualifications
Required key competencies and qualifications:
- Proven experience in an operations, platform engineering, or Site Reliability Engineering (SRE) role at a senior level.
- Strong understanding of SRE principles: SLOs, SLAs, error budgets, and incident management.
- Experience leading or coordinating multiple teams or squads.
- Demonstrated ability to define and implement operational processes (incident management, change management, on-call rotations).
- Strong analytical and problem-solving skills, able to navigate complex operational challenges.
- Excellent communication and stakeholder management skills across both technical and non-technical audiences.
- Ability to work in a fast-paced, cross-functional environment and drive alignment across teams.
- Good fluency in English (written and verbal).
Nice-to-have:
- Familiarity with integration platforms and delivery tooling across varied technology stacks.
- Experience with Terraform for infrastructure as code.
- Working knowledge of Google Cloud Platform (GCP).
- Experience with Datadog for monitoring and observability.
- Experience with GitHub Actions for CI/CD pipelines.
Additional Information
What we offer at METRO.digital?
- Hybrid and agile work: thrive in a flexible, multicultural environment.
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions:
We are people-caring! We offer support whenever you need it - at every stage of your professional journey.
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
Let´s connect soon. Apply for the role now!
Position grade within our career framework: Operations Manager (Md8).
