Application Support Engineer / Analyst

Job Requirements At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

The Application Support Engineer / Analyst is responsible for the deployment, automation, support, and lifecycle management of the ROMeo (AVEVA) optimization platform and its dependent workloads hosted on Microsoft Azure. This role combines application support, cloud infrastructure engineering, and DevOps practices to deliver reliable, secure, and scalable ROMeo environments through CI/CD pipelines, Infrastructure as Code (Terraform), and configuration management automation (Ansible).

The successful candidate will work closely with application owners, process engineers, cloud infrastructure teams, cybersecurity teams, and vendors to automate infrastructure provisioning, software deployment, system upgrades, and operational support activities for ROMeo environments supporting EMPS assets globally.

 

Key Responsibilities

Application Deployment & Management

• Deploy, configure, and maintain ROMeo application components and supporting software across Azure-hosted environments.
• Install, configure, and support dependent workloads, services, databases, interfaces, and third-party integrations required by ROMeo.
• Perform application upgrades, patching, migrations, and release deployments.
• Validate deployments through automated testing, health checks, and operational readiness reviews.
• Ensure application availability, performance, and reliability across development, test, and production environments.

Cloud Infrastructure Engineering

• Provision and manage Azure infrastructure including:• Virtual Machines
• Virtual Networks
• Network Security Groups
• Storage Accounts
• Load Balancers
• Key Vaults
• Managed Disks

• Implement Infrastructure as Code (IaC) to standardize and automate environment deployment.
• Support capacity planning, performance tuning, backup, disaster recovery, and resilience activities.
• Ensure infrastructure deployments comply with enterprise architecture and cybersecurity standards.

CI/CD Pipeline Development & Automation

• Design, develop, and maintain CI/CD pipelines for automated provisioning and deployment of ROMeo infrastructure and software components.
• Implement end-to-end deployment automation using:• Terraform
• Ansible
• Azure DevOps Pipelines
• Git-based source control

• Automate infrastructure provisioning, server configuration, application installation, patching, and validation activities.
• Develop reusable deployment templates and automation frameworks to improve deployment consistency and reduce operational effort.
• Integrate security, compliance, testing, and approval controls into deployment pipelines.

Infrastructure as Code (Terraform)

• Design and maintain Terraform modules for Azure infrastructure provisioning.
• Manage and version infrastructure configurations using Git repositories.
• Optimize Terraform deployments for scalability, maintainability, and security.
• Perform infrastructure lifecycle management including provisioning, updates, and decommissioning.
• Troubleshoot Terraform deployment issues and state management challenges.

Configuration Management (Ansible)

• Develop and maintain Ansible playbooks, roles, inventories, and deployment workflows.
• Automate:• Operating system configuration
• Application installation
• Service deployment
• Configuration changes
• Application updates
• Compliance validation

• Standardize server configurations across environments.
• Ensure configuration consistency and repeatability through automation.

Application Support & Operations

• Provide Level 2/Level 3 support for ROMeo production and non-production environments.
• Investigate and resolve application, infrastructure, and integration issues.
• Conduct root cause analysis and implement corrective actions.
• Monitor application health, performance, and system availability.
• Coordinate issue resolution with infrastructure teams, vendors, and business stakeholders.

Security & Compliance

• Ensure deployments comply with cybersecurity requirements and cloud governance standards.
• Support vulnerability remediation and patch management activities.
• Implement secure deployment practices within CI/CD pipelines.
• Participate in security assessments, audits, and compliance reviews.
• Manage application access controls and privileged account requirements.

Documentation & Continuous Improvement

• Develop and maintain:• Deployment runbooks
• Architecture diagrams
• Support documentation
• Recovery procedures
• Operational standards

• Identify opportunities for automation and operational efficiency improvements.
• Contribute to platform modernization and cloud transformation initiatives.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
• 3+ years of experience supporting enterprise applications in cloud-hosted environments.
• Hands-on experience deploying and managing applications on Microsoft Azure.
• Experience building and maintaining CI/CD pipelines.
• Experience provisioning infrastructure using Terraform.
• Experience automating software deployments using Ansible.
• Strong knowledge of Windows Server administration.
• Experience with Git source control and DevOps practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Required Technical Skills

Cloud Platforms

• Microsoft Azure
• Azure Virtual Machines
• Azure Networking
• Azure Storage
• Azure Monitor
• Azure Key Vault
• Azure Identity & Access Management

DevOps & Automation

• Azure DevOps
• CI/CD Pipeline Design
• Git
• YAML Pipelines
• Release Management
• DevSecOps Principles

Infrastructure as Code

• Terraform
• Terraform Modules
• Terraform State Management
• Infrastructure Lifecycle Management

Configuration Management

• Ansible
• Ansible Playbooks
• Ansible Roles
• Ansible Inventories
• Automated Server Configuration

Scripting

• PowerShell
• Bash (preferred)

Application Support

• Enterprise Application Deployment
• Monitoring & Alerting
• Incident Management
• Problem Management
• Change Management

 

Preferred Qualifications

• Experience supporting AVEVA products, including ROMeo.
• Experience with industrial, manufacturing, refining, chemicals, or process optimization applications.
• Knowledge of PI System, process historians, or operational technology integrations.
• Experience implementing DevSecOps controls within CI/CD pipelines.

Success Measures

The role will be considered successful when:

• ROMeo environments are consistently deployed through automated CI/CD pipelines.
• Infrastructure provisioning is fully managed using Terraform.
• Application installations and configurations are standardized through Ansible automation.
• Production environments maintain high availability and operational stability.
• Deployment lead times and manual effort are significantly reduced through automation.
• Security, compliance, and audit requirements are consistently met.
• Incidents are resolved efficiently with minimal business impact.

Job Title: Application Support Engineer / Analyst – ROMeo Platform (Azure & DevOps)

Primary Focus: Deploy, automate, and support ROMeo applications and dependent workloads on Azure Virtual Machines using Terraform, Ansible, and CI/CD pipelines.