About the role

The Business Analyst will lead requirements gathering sessions and map business needs to technical solutions throughout the SDLC. They are responsible for developing functional specifications, supporting testing activities, and providing end-user support for system enhancements.

What they look for

Software Development Life Cycle Agile Methodologies Business Analysis SQL JAD Sessions User Acceptance Testing Requirements Traceability Process Flows User Stories JIRA Confluence Visio Large Language Models UI/UX Design Integrated Eligibility Systems Data Validation

Requirements

Candidates must have at least 5 years of experience in SDLC, Agile methodologies, and business process analysis. Proficiency in SQL, requirements documentation, and experience with integrated eligibility systems like Cúram are required.

Full description

Business Analyst is expected to participate throughout the Software Development Life Cycle (SDLC) and responsibilities include but are not limited to:

Lead Fit/Gap and JAD sessions that map requirements to standard features and functions

Conduct business, operational, financial and comparative analysis used to recommend an effective implementation approach.

Execute data queries to support reporting, analysis, data validation, troubleshooting, and testing

Identify and document business process, issues, value levers, metrics, and capabilities

Develop functional and technical design specifications, process flows, and system documentation to ensure solutions meet business requirements, program objectives, and established standards.

Refine User Stories and establish acceptance criteria identified for features

Support system testing activities, like developing test scenarios, participating in User Acceptance Testing (UAT), and defect tracking

Collaborate with business and technical teams to identify training needs and support user readiness for new or enhanced system functionality, business processes, and operational procedures

Participate in implementation activities supporting the successful delivery of system enhancements and operational improvements.

Provide end-user support by assisting with production support activities, responding to user questions, and helping resolve system related issues.

Preferred Qualifications:

Experience designing intuitive, user-centric UI/UX solutions

Proficiency with SQL for querying and validating data

Experience with Large Language Models (LLMs), including generative AI use cases

Requirements

Skill

Required / Desired

Amount

of Experience

Strong Knowledge of the Software Development Life Cycle (SDLC), including Agile Methodologies Required 5 Years

Knowledge of federal and state regulations related to Medicaid and other human services programs Required 3 Years

Ability to analyze complex business processes and recommend technology solutions Required 5 Years

Experience analyzing and creating user stories, process flows, use cases, mapping, and business requirements documentation Required 5 Years

Experience with requirements traceability, testing support, and user acceptance testing (UAT) Required 5 Years

Experience facilitating requirements gathering and Joint Application Design (JAD) sessions with Stakeholders, business and technical teams Required 5 Years

Proficiency with business analysis and project management tools (e.g: JIRA, Confluence, Visio, Microsoft Office Suite) Required 5 Years

Ability to work independently and manage medium complexity work efforts Required 5 Years

Experience with NC FAST (Cúram Software Suite) or similar integrated eligibility systems Highly desired 5 Years

Experience with UI/UX design principles, and user-centric design Highly desired 3 Years

SQL Experience for querying and validating data Highly desired 3 Years

Experience with Large Language Models (LLMs), including generative Artificial Intelligence (AI) use cases Highly desired 1 Years