AV Field Engineer & Event Support Specialist
One Workplace Santa Clara, California, United States · $75K–$115K/yr
Design Services · 501-1,000 employees
About the role
The AV Field Engineer is responsible for the installation, maintenance, and troubleshooting of audiovisual systems across corporate environments. They provide onsite technical support for executive meetings, live events, and hybrid conferences to ensure high-quality service delivery.
What they look for
Requirements
Candidates must have at least 3 years of experience in corporate AV environments and possess hands-on knowledge of video conferencing and control systems. An associate or bachelor degree in a related field is required, along with the ability to lift up to 50 lbs and work flexible hours.
Benefits
Full description
Overview
We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team.
One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Compensation range: $75,000.00 - $115,000.00 Annually
The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.
Benefits:
- 15 days of PTO
- 9 Paid holidays
- Medical/Dental/Vision Insurance
- 401k + Employer Match
- Paid Parental Leave
- Wellness App with reimbursement of up to $500 per year
- Profit Sharing
Position Summary
Position Summary
The AV Field Engineer & Event Support Specialist is responsible for the installation, operation, maintenance, troubleshooting, and support of audiovisual (AV) systems used for and in internal corporate meetings, executive events, conferences, webinars, and live productions. This role ensures reliable delivery of AV services, exceptional customer experience, and technical excellence across all event spaces and meeting environments across the various One Workplace locations.
Key Responsibilities
AV Systems Support • Install, configure, test, and maintain audiovisual systems including: o Video conferencing platforms (Microsoft Teams & Zoom) o Digital signage systems o Audio systems, microphones, DSPs, and mixers o Video displays, projectors, LED walls, and switchers o Control systems (Crestron, Extron, QSC) • Perform routine preventative maintenance and health checks on AV equipment. • Troubleshoot hardware, software, and network-related AV issues. • Coordinate repairs, replacements, and vendor support as needed.
Event Support • Provide onsite and remote technical support for: o Executive meetings o Corporate events o Training sessions o Product launches o Hybrid and virtual events o Corporate conferences • Conduct pre-event testing and readiness checks. • Manage live event production, ensuring smooth operation of audio, video, streaming, and presentation systems. • Support presenters with laptops, displays, wireless presentation tools, and conferencing technology.
- Respond quickly to technical issues during live events and implement effective resolutions.
Field Engineering • Deploy and commission AV equipment across office locations and external event venues. • Perform system integrations, cable management, and equipment rack installations. • Document system configurations, diagrams, and operational procedures. • Assist in AV infrastructure upgrades and technology refresh projects. • Collaborate with internal IT, Facilities, and vendors on AV-related initiatives.
Customer Service & Operations • Serve as the primary technical contact for internal customers before and during events. • Provide training and guidance to end users on conference room technologies. • Maintain inventory of AV equipment and consumables. • Create and update knowledge base articles and support documentation. • Ensure compliance with company safety and operational standards.
Required Qualifications • Associate's or Bachelor's degree in Audio Visual Technology, Information Technology, Engineering, or related field; equivalent experience accepted. • 3+ years of experience supporting corporate AV environments or technology production/operations teams. • Hands-on experience with video conferencing and collaboration platforms. • Knowledge of AV signal flow, audio systems, video distribution, and control systems. • Experience troubleshooting hardware, software, and network connectivity issues. • Ability to lift and move AV equipment up to 50 lbs. • Willingness to work flexible hours, including evenings and weekends for event support.
Preferred Qualifications • CTS (Certified Technology Specialist) certification. • Experience with: o Crestron and QSC systems o VC platforms setup o Dante audio networking o NDI video technology o Streaming platforms and webcast solutions • Familiarity with TCP/IP networking concepts. • Experience supporting executive-level events and presentations.
Technical Skills • AV system installation and commissioning • Audio mixing and microphone management • Video switching and signal routing • Meeting room technology support • Live event production • Troubleshooting and diagnostics • Microsoft Teams Rooms and Zoom Rooms administration • Digital signage management • Network fundamentals
Soft Skills • Strong customer service and communication skills • Ability to remain calm under pressure during live events • Excellent problem-solving and troubleshooting abilities • Strong organizational and time-management skills • Ability to work independently and collaboratively across teams • Attention to detail and commitment to service excellence
Success Metrics • Event success rate and customer satisfaction • Conference room uptime and reliability • Incident response and resolution times • Preventative maintenance completion rate • Executive and stakeholder feedback • AV project delivery and implementation quality
