Assistant Product Manager, Digital Experiences - A/NZ
American Express · Sydney, New South Wales, Australia
Financial Services · 10,001+ employees
About the role
You will support the delivery and optimization of digital experiences across the Amex App and Online Services for the A/NZ market. This involves partnering with stakeholders to shape and launch new features while ensuring high-quality execution from ideation to post-release.
What they look for
Requirements
Candidates should have experience in digital product management or customer experience within a customer-centric industry. Strong project management, stakeholder management, and analytical skills are required to navigate a fast-paced environment.
Benefits
Full description
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences – from payments, to rewards, to servicing – that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
How will you make an impact in this role?
We have an exciting opportunity in the Product, Lending & Digital Experiences (PDLE) team for an Assistant Product Manager, Digital Experiences. In this role, you will support the delivery and optimisation of digital experiences across the Amex App and Online Services for the Australia and New Zealand (A/NZ) market.
Partnering with global and local stakeholders, you will help shape, deliver and continuously improve customer-facing digital capabilities, ensuring high-quality execution from ideation through to launch and post-release optimisation. You'll play a key role in bringing new features to market, improving existing experiences, and ensuring A/NZ requirements are successfully represented in global delivery initiatives.
Reporting to the Digital Product Manager, this role is ideal for someone who thrives in a fast-paced, collaborative environment, is comfortable navigating change, and is passionate about delivering seamless digital experiences that delight our Card Members.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
