Global AML Operations - Senior Project Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing

Skills:

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

 

• Minimum 5 years' experience in process optimization, reporting, portfolio management, PMO, or governance-related roles.
• Proven track record of designing, implementing, and improving reporting frameworks, management information (MI), dashboards
• Experience supporting or managing end-to-end intake, demand management, or change delivery processes within a large organization.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights to stakeholders.
• Advanced proficiency in reporting and visualization tools (Excel, Power BI, SharePoint, or equivalent).
• Experience preparing executive-level reporting and presenting portfolio insights to senior management.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to coordinate across multiple teams and workstreams to provide a consolidated portfolio view.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.

Line of Business Job Description

We have an exciting opportunity for a Senior Change Manager to join our Global AML Operations (GAO) Change & Transformation team. The Senior Change Manager will manage material change initiatives that impact GB & GM AML Refresh & AML Onboarding Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation.  The Change Manager will be responsible for key project routines and artefacts and will work directly with the program manager and with senior management of the impacted operations function to set strategic direction of the projects. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.

Responsibilities:

• Manages key project routines (such as working groups) and artefacts (such as delivery plan, risk & issue log)
• Coordinates and directs the work efforts functionally aligned to the project
• Adheres to Bank of America's Global Change Standards and follows the delivery framework established by the overarching Program of work
• Represents the health and status of the project to the change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum of project delivery
• Ensures stakeholder engagement and keeps them informed of progress
• Identifies, manages and escalates project risks & issues
• Manages project scope and timeline
• Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources
• Drives change governance and change control
• Ensures clearly defined responsibilities and accountabilities for key project roles
• Chairs working groups and other forums as required

 

• Maintain the end-to-end view of the GAO intake and change portfolio, ensuring transparency from idea submission through delivery.
• Coordinate and consolidate project, program, and portfolio updates to support executive reporting routines and governance forums.
• Produce high-quality management information (MI), dashboards, status reports, and portfolio insights for senior stakeholders.
• Track intake requests, priorities, dependencies, and delivery milestones, highlighting bottlenecks and opportunities for process improvement.
• Partner with project teams, business stakeholders, and governance forums to ensure accurate and timely reporting of progress, risks, issues, and key decisions.
• Support governance activities by preparing reporting packs, maintaining action logs, and coordinating materials for working groups and steering committees.
• Drive continuous improvement of reporting processes, metrics, and governance practices to enhance decision-making and portfolio visibility.
• Ensure clear ownership, accountability, and traceability throughout the intake and project lifecycle.

Requirements:

• At least 5 years of project/program management experience
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Ability to manage and communicate with stakeholders
• Knowledge of structured project management methods
• Requires an in-depth knowledge of the bank and overall operations environment
• Ability to challenge and influence stakeholders at senior levels
• Ability to lead cross-functional workgroups and champion initiatives
• Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
• Strong presentation development skills

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$121,400.00 - $155,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.