Senior Business Process Analyst

Resumes/CVs must be submitted in English, your application will not be considered if in another language.

We are seeking a Senior Business Process Analyst to join Service Solutions Europe (SSE), who are Sony’s aftersales function for both Consumer and Professional Products. You will join a supportive and welcoming team of business & functional analysts who are responsible for re-thinking and improving business process flows, increasing customer experience and decreasing the cost for Sony.

The heart of this position is to be an analyst, partnering with operational colleagues to collect/document requirements, before translating into a high-level feasible business process design, and then collaborating with IS Solution Architects & Developers to create the best system solution before documenting into a set of functional change requests for all impacted applications. In addition, you will play a vital role in bring together many departments in our complex business; from colleagues across SSE business to Sony internal & external IS teams, and overall business & technical project managers.

To be successful you will need to handle pressure with a starter-finisher approach. We believe you will enjoy the creative freedoms we provide, giving your the space to solve problems in your own way. But we also like to ensure quality and efficiency with all our projects, so you should be someone who likes to double check your work and maintaining an objectively critical mindset.

You will:

• Maintain and evolve business process documentation across all SSE domains (online, contact, service, and parts operations), ensuring changes are consistently recorded and accessible to stakeholders.

• Lead projects from initiation through go-live, including requirements workshops, system design alignment, testing coordination, and cutover planning; monitor post-launch performance and provide management reporting.

• Manage transition to business-as-usual by updating support documentation, coordinating training delivery, tracking incident trends, and communicating new processes to IT Helpdesk and support teams.

• Coordinate security and compliance with EGIS (European Global Information Security) by maintaining application impact assessments, evaluating access requirements for new projects, and identifying security assessment needs for process changes.

You will bring:

• Experienced with process flow documentation and modelling tools i.e. Nimbus/UML/Visio

• Experience with Microsoft Dynamics and/or AWS EKS Kubernetes

• Experience with one or more programming languages; ideally C#, Java(-script) and Python

• Experience with AI in IT domain including documenting/testing/proof-of-concept

• Team player and good communicator, who can easily establish excellent working relationships

Your new office

Our office in Zaventem is designed to connect people with our newly installed bar, gym and breakout room to play darts or PS5. The office is next to the airport/train station (connected with a free shuttle), the bicycle highway to Brussels/Leuven (a true added value for employees that make use of the bicycle leasing program) and of course a parking space with electric chargers. Lunch can be enjoyed in the private restaurant on the ground floor or at the cafeteria area with a Nespresso.

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at AccommodationRequest@eu.sony.com or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

Recruitment Fraud Notice

Please be aware that unauthorised individuals or organisations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Sony Europe Career Portal. Please also be advised that we never request payment or personal financial information.

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