Head of Customer Platform (Salesforce)

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

The Head of Customer Platforms (Salesforce) leads the strategy, governance, performance and evolution of Bunnings’ customer technology ecosystem. Accountable for the Salesforce platform landscape, including CRM, Service Cloud, Data Cloud and Loyalty, the role partners with Customer, Marketing, Digital and Technology leaders to deliver customer-focused technology outcomes.

As a member of the Technology Leadership Team, and reporting to the General Manager, Customer and Sales - this role balances strategic investment, operational excellence, platform modernisation and team leadership while overseeing a technology budget of approximately $18M and a team of 25 professionals.

Key Accountabilities

• Define and execute the Customer Platforms strategy and roadmap aligned to business priorities.

• Own and optimise the Salesforce ecosystem and customer technology stack.

• Partner with senior stakeholders to prioritise investments, manage demand and drive customer outcomes.

• Lead platform governance, architecture, security, reliability and operational performance.

• Manage vendor partnerships, commercial negotiations and budget accountability.

• Lead, develop and inspire high-performing engineering, platform and delivery teams.

• Drive innovation, platform modernisation and continuous improvement.

Key Skills & Experience

• Deep expertise across Salesforce CRM, Service Cloud, Data Cloud, Loyalty and customer engagement technologies.

• Proven leadership of large technology, engineering or platform teams.

• Strong commercial acumen, including significant budget and vendor management experience.

• Demonstrated ability to influence executive stakeholders and manage competing priorities.

• Experience delivering customer-centric technology solutions within complex enterprise environments.

Leadership Capabilities

• Customer Focus - Passionate about delivering exceptional customer outcomes and placing customers at the centre of decision-making.

• Strategic Thinking - Able to translate vision into strategy, align priorities, and drive long-term business success.

• Commercial Acumen - Strong understanding of business drivers, with the ability to balance customer, operational and financial outcomes.

• Building High-Performing Teams - Proven ability to lead, inspire and develop engaged teams that consistently deliver results.

• Influence & Collaboration - Builds trusted relationships and successfully partners across diverse stakeholder groups to achieve shared goals.

• Innovation & Continuous Improvement - Challenges the status quo, embraces new ideas and drives meaningful change.

• Accountability & Results - Takes ownership, makes sound decisions and delivers outcomes with pace and discipline.

• Talent Development -Committed to coaching and developing people, building capability and creating future leaders.

The Ideal Candidate You are a people-first leader with strong commercial and strategic capability, known for building high-performing teams, fostering collaboration, and delivering measurable business and customer outcomes. You lead with accountability, embrace innovation, and have a passion for developing talent and future capability.

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.