Associate - Business Analyst

We are seeking an experienced Business Analyst with strong domain expertise in Smart Metering, Advanced Metering Infrastructure (AMI), Meter Data Management (MDM), and Utility Operations. The ideal candidate will act as a bridge between business stakeholders, utility operations teams, product owners, and technology teams to deliver smart metering solutions that support electricity distribution companies (DISCOMs), utility providers, and regulatory requirements.

The candidate should possess strong analytical skills, utility business process knowledge, and experience translating business requirements into functional specifications for smart metering programs.

Key Responsibilities

Business Analysis & Requirement Gathering

• Collaborate with utility stakeholders, business users, regulators, and technology teams to gather and document business requirements.

• Conduct workshops, stakeholder interviews, and business process analysis sessions.

• Develop:

• Business Requirement Documents (BRD)

• Functional Requirement Documents (FRD)

• User Stories

• Process Flows

• Use Cases

• Functional Specifications

• Analyze current utility processes and recommend improvements through smart metering capabilities.

Smart Metering & AMI Solutions

• Understand end-to-end smart metering ecosystem:

• Smart Meters

• Head End System (HES)

• Meter Data Management System (MDMS)

• Communication Networks (RF, PLC, GPRS, NB-IoT, LTE)

• Billing Systems

• Outage Management Systems (OMS)

• Customer Information Systems (CIS)

• Define business rules for:

• Meter onboarding

• Remote connect/disconnect

• Demand response

• Load profiling

• Energy accounting

• Tamper and event management

• Prepaid/postpaid metering

Data Analysis & Reporting

• Analyze meter consumption data and operational performance metrics.

• Develop reports and dashboards for:

• Billing performance

• Revenue assurance

• AT&C loss reduction

• Meter health monitoring

• Service-level compliance

• Validate data flows across utility applications.

Agile Delivery & Product Support

• Work closely with Product Owners and Scrum teams.

• Translate business requirements into user stories and acceptance criteria.

• Support Sprint Planning, UAT, defect triage, and release management.

• Participate in solution design reviews and functional testing.

Stakeholder & Regulatory Management

• Coordinate with utilities, system integrators, vendors, and regulatory authorities.

• Ensure compliance with utility and regulatory requirements.

• Support change management and user adoption initiatives.

Requirements

Domain Expertise

• Strong understanding of: • Smart Metering Programs

• Advanced Metering Infrastructure (AMI)

• Meter Data Management (MDM/MDMS)

• Utility Billing

• Revenue Management

• Distribution Operations

• Energy Accounting

• Demand Side Management

• Knowledge of: • Smart Grid concepts

• Load forecasting

• Demand response

• Outage management

Business Analysis Skills

• Requirements elicitation and documentation

• Process modeling (BPMN)

• Gap analysis

• Functional design

• User story creation

• Use case development

• UAT planning and execution

Technical Knowledge

• SQL and database concepts

• API integrations

• Web services (REST/SOAP)

• Data mapping and transformation

• System integration architecture

• Understanding of cloud-based utility solutions

Tools

• JIRA

• Azure DevOps

• Confluence

• Power BI

• Excel

• SQL Server / Oracle