Manager, Investor Delivery

Company Description

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 14 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Job Description

Reporting to Senior Leadership, you will:

• Oversee the delivery of investor onboarding, AML/KYC, investor servicing, dealing, reporting and cash management activities, ensuring compliance with regulatory requirements, client expectations and internal controls.
• Act as a senior escalation point for complex operational, investor and client-related matters, coordinating across internal teams and external stakeholders to achieve effective resolution.
• Manage relationships with key clients, fund managers and service providers, supporting governance meetings, service reviews and ongoing service delivery discussions.
• Monitor operational performance, service levels, risk indicators and control effectiveness, driving improvements to enhance quality, efficiency and client outcomes.
• Lead and support strategic initiatives, regulatory change projects, fund launches, client transitions and process enhancement activities impacting Investor Operations.
• Partner with Compliance, Risk and other business functions to identify and mitigate operational risks, support audits and ensure timely remediation of control findings.
• Develop and mentor supervisors and team leads, promoting technical excellence, accountability and consistent service delivery across the function.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
• 8+ years of experience in investor operations, transfer agency, fund administration, investor services, or a similar financial services environment.
• Demonstrated experience leading, coaching, and developing teams in a client-focused operational environment.
• Experience in transaction processing, cash management, reporting, and client servicing is very important.
• Knowledge of investor lifecycle activities, including onboarding would be considered advantage.  
• Excellent stakeholder management, communication, and problem-solving skills, with the ability to effectively manage client relationships and escalated issues.

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we define expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. 

So, why settle for the ordinary? Apply now for a Brilliantly Different

career.

Videos to Watch

• Rank: Associate Director
• Employment Type: Permanent Full Time