Business Support Analyst - Sales Operations & Enablement

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Job Description

As a Business Support Analyst on Wellmark's Sales Operations and Enablement team, you will serve as a key member of the team, supporting the applications and systems that enable Wellmark's sales organization and external producer partners to successfully sell, renew, and manage business. In this role, you will act as the bridge between business stakeholders, technology teams, and vendor partners, providing day-to-day production support, troubleshooting system issues, and helping prioritize solutions that improve the user experience. You will support critical sales platforms, largely those systems used by Wellmark’s agents and consultants, while analyzing production trends, coordinating testing activities, documenting business requirements, and ensuring timely communication of issue resolutions. Success in this role requires balancing operational support with continuous improvement efforts to help deliver efficient, reliable, and innovative sales technology solutions. 

We are seeking a curious, analytical problem solver who enjoys understanding how systems work and translating business needs into effective solutions. The ideal candidate has experience supporting business applications, gathering and validating requirements, performing user acceptance testing, and collaborating across technical and non-technical teams. You excel at investigating issues, identifying root causes, and determining whether challenges can be solved through process improvements, training, or technology enhancements. Strong communication skills, attention to detail, and the ability to manage competing priorities are essential. Experience working with sales, customer-facing, or vendor-supported systems is valuable, as is an aptitude for learning new technologies and adapting to evolving tools, including AI-enabled solutions that enhance user experiences and data-driven decision-making. Most importantly, we're looking for someone who thrives in a collaborative environment, builds strong relationships, and brings a continuous improvement mindset to everything they do. 

Qualifications

Required:

• Associate's degree or direct and applicable work experience.
• Minimum of 2 years of business analysis or related experience, including exposure to data flow diagrams, requirement specifications, user case scenarios, and user acceptance testing (UAT). Must demonstrate ability to understand complex systems in order to develop test cases and coordinate appropriate testing.
• Effective communication skills with the ability to articulate complex information to diverse internal and external audiences.
• Ability to work with and coordinate vendor responsibilities including regular conference call meetings, discussions, and presentations.
• Strong critical thinking and problem-solving skills. Ability to analyze information and evaluate complex workflows, data, and systems. Strong attention to detail.
• Ability to identify issues or inconsistencies; obtains relevant information, relates and compares data from different sources and identifies alternative solutions.
• Familiarity with regulatory standards, accreditation standards, or guidelines including interpretation of technical specifications for data file and system upgrades.
• Self-starter with effective time management skills and the ability to organize and prioritize competing projects or tasks. Ability to learn and grow through the mentorship and coaching of experienced team members. Flexible and adaptable to change.
• Collaborative approach to work and projects with ability to partner with different business and technical areas of the company.
• Proficiency with Microsoft Office, especially Excel. Technical aptitude to learn new software quickly.

Additional Information

a. Support one or more applications and/or systems of low to moderate complexity that align to the sales team.

b. Analyze, define, and validate business requirements for necessary system modifications, enhancements, upgrades, etc.

c. Analyze and troubleshoot system/application issues of low to moderate complexity and their business impact.

d. Seek to understand issues' root cause; coordinate and facilitate conversations with business and technology to align on the issue resolution and timeline.

e. Coordinate testing efforts with technology by identifying and documenting a test plan that includes pre- and post-production handoffs, test scenario design, and tracking of testing for accurate and timely outcomes.

f. Utilize a variety of testing techniques to ensure applications are being validated according to the test plan.

g. Consistently communicate and collaborate with product team members, technology, and other stakeholders for the purpose of aligning business requirements and solutions to meet customer expectations.

h. Collaborate with product team members and business stakeholders to confirm desk-level procedures and process/system documents are created/updated.

i. Effectively and proactively communicate issue resolutions to end users by communicating root causes, estimated timeline for fixes and/or workarounds by being the liaison between Technology and Sales.

j. Utilize tracking tools to ensure requirements are documented accurately with dependencies identified and that those requirements are being implemented timely based on priority and deadlines.

k. Serve as an active member in the team's scrum events including stand-ups, story refinement, backlog grooming, demos, PI Planning Events, and team retrospectives.

l. Develop and maintain desk level procedures for the applications and/or systems being supported.

m. Keep informed, support, and adhere to regulations and required system upgrades to ensure systems and processes are compliant and procedures are updated.

n. Monitor production support metrics of system and/or application(s) being supported to quantify defect issue occurrences, trends, and patterns, to further identify opportunities for efficiencies or enhancements.

o. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants 

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them. 

• Department: Sales | Account Management
• Work Environment: Hybrid
• Pay Grade: 19