Business Applications Analyst

BUSINESS APPLICATIONS ANALYST

JOB DESCRIPTION

Position Summary

The Business Applications Analyst is responsible for supporting, optimizing, and enhancing the company's core business applications, with a primary focus on Salesforce, MuleSoft integrations, SharePoint Online, and Slack. This role serves as a liaison between business stakeholders and IT, analyzing business processes, gathering requirements, configuring systems, supporting users, and driving continuous improvement initiatives.

The ideal candidate combines strong business analysis skills with hands-on application administration experience and a passion for improving business efficiency through technology.

Key Responsibilities

Business Analysis & Process Improvement

• Collaborate with business stakeholders to understand operational challenges and identify opportunities for system improvements.
• Gather, document, and analyze business and functional requirements.
• Translate business requirements into system configurations, enhancements, and integration specifications.
• Develop process maps, user stories, workflows, and business requirements documentation.

Salesforce Administration & Support

• Maintain Salesforce objects, fields, page layouts, flows, reports, dashboards, and security settings.
• Provide day-to-day application support and user assistance.
• Assist with data quality management and user adoption initiatives.
• Troubleshoot Salesforce issues and coordinate with vendors when necessary.

• Support testing and deployment of new Salesforce functionality.

MuleSoft Integration Support

• Assist in monitoring and supporting MuleSoft integrations.
• Work with integration developers to document data flows and integration requirements.
• Investigate and resolve integration-related issues.
• Support API documentation and integration governance activities.
• Participate in integration testing and validation efforts.

SharePoint Administration & Governance

• Assist with document management and collaboration initiatives.
• Create and maintain SharePoint pages, forms, and content structures.
• Ensure adherence to governance and records management policies.
• Support Power Automate workflow enhancements as needed.

Slack Administration & Collaboration

• Support Slack workspace administration and governance.
• Configure channels, user permissions, and integrations.
• Assist in developing workflows and automation within Slack.
• Promote user adoption and collaboration best practices.
• Support integration between Slack and enterprise systems.

Reporting & Data Analysis

• Develop and maintain reports, dashboards, and analytics.

• Analyze business data trends and provide actionable insights.
• Assist management with KPI reporting and operational dashboards.
• Support data validation and reconciliation efforts across integrated systems.

User Training & Support

• Provide end-user training and guidance.
• Develop and maintain documentation, procedures, and knowledge base articles.
• Support application onboarding for new employees.
• Act as a trusted advisor for business users seeking application guidance.

Qualifications

Education

• Bachelor's degree in information systems, Business Administration, Computer Science, or related field.

Experience

• Minimum 5+years of experience supporting business applications.
• 3+ years of Salesforce administration and support experience.
• Experience with MuleSoft or enterprise integration platforms.
• Experience with SharePoint Online administration.
• Experience supporting Slack or other enterprise collaboration platforms.
• Experience gathering business requirements and supporting technology projects.

Preferred Certifications

• Salesforce Administrator Certification
• Salesforce Advanced Administrator (Preferred)
• MuleSoft Certified Associate or Developer
• Microsoft 365 Fundamentals or SharePoint Certification
• Certified Business Analysis Professional (CBAP) or equivalent (Preferred)

Technical Skills

Salesforce

• Sales Cloud
• Flow Automation
• Reports & Dashboards
• Security & User Management
• Data Management

MuleSoft

• API Monitoring
• Integration Support
• Data Mapping
• Error Analysis

Microsoft 365 / SharePoint

• SharePoint Online
• Power Automate
• Power Apps
• Document Management
• Permissions & Governance

Slack

• Channel Administration
• Workflow Builder
• Integrations
• User Management

Desired Competencies

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement
• Process improvement mindset
• Documentation and requirements gathering
• Customer-service orientation
• Project coordination skills
• Ability to manage multiple priorities simultaneously