Digital Product Manager, RYZE

Job Description

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.

• Strategize, develop, and manage the RYZE product portfolio and user journey from concept development through commercialization, with accountability for subscriber and revenue targets.

• Own GSM products and assigned digital products by leading requirement collection, logical journey design, UI/UX, Quality Assurance, release, and post-launch performance monitoring as Product Owner

• Develop clear go-to-market plans, campaign roll-outs, channel strategies, and product propositions in collaboration with relevant internal and external stakeholders

• Drive end-to-end digital product development across app, web, online sales channels, BSS and other relevant platforms, coordinating with Digital Platform Engineering, Technology, IT, and external solution partners

• Lead customer journey optimization through user research, data analysis, feedback, UI/UX improvement, and seamless digital onboarding to enhance customer engagement and app usage

• Identify revenue opportunities, innovative products and services, and customer needs through local and international market analysis and consumer/business data

• Work with Business Intelligence and Analytics teams to translate customer segmentation, behavior, usage dynamics, and performance data into actionable product, pricing, engagement, and growth decisions

• Ensure compliance, financial governance, partner due diligence, system configuration, channel operations, and stakeholder alignment throughout product development, launch, and lifecycle management

Academic Qualification

• Bachelor’s degree in Business Administration or related discipline from a reputed university.

Job Experience Required

• Minimum 3-5 years of experience; 1- 2 years in a relevant field will be preferred

Required Capabilities

• Strong knowledge of product and platform management, project management, and business performance monitoring.

• Advanced knowledge and understanding of UI/UX, design philosophy improvement, technical solution design, and user journey mapping.

• Expertise in NPS management.

• Knowledge of digital brand social and relevant channel communication management, digital customer service enablement, and customer experience strategies.

• Knowledge of digital product development processes and technologies across app, web, and related digital platforms.

• Knowledge of digital product development strategies, customer engagement, growth, and retention strategies.

• Knowledge of analytics and ability to translate customer and business data into actionable insights.

• Strong stakeholder management and cross-functional coordination capability across business, technology, marketing, finance, legal, compliance, sales, and customer experience teams.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.

Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.

At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.