Business Analyst III

I. Job Summary

Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides advanced level analysis and project management in order to support and enhance overall department workflow, customer service, improvement and work quality.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other duties may be assigned and Specific activities may vary by department.

• Manages and supports various strategic initiatives and large projects to support the development of processes within the Billing Department.
• Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Monitors overall work flow to ensure timely completion of projects and daily work requirements.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
• Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.
• Other duties as assigned.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelors Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

Experience: 5 years of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

• Requires advanced skills in Microsoft Office Suite

• Strong verbal and written communication skills with the ability to communicate complex information to diverse audiences

• Knowledge of process improvement methodologies such as Lean, Six Sigma, or continuous improvement principles

• Experience with business intelligence and visualization tools such as Power BI or similar platforms

• Ability to analyze large and complex datasets to identify trends, root causes, risks, and improvement opportunities

• Demonstrated project management skills including planning, prioritization, risk management, and stakeholder communication

• Self-motivated with the ability to work independently and collaboratively

• Adaptability and willingness to learn new technologies and business processes

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is an office setting (Windsor, CT) Hybrid schedule (M-TH in office, Friday remote)

Pay: The expected base pay range for this hybrid position is $84,700- $107,910. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.