IS Operations Analyst (On-Site, Rotating 4 Days, 10 Hour Shifts) - IS-Ops-Data Center
University of Texas Medical Branch (UTMB) Galveston, Texas, United States
Higher Education · 201-500 employees
About the role
The analyst provides technical support for data center systems, including troubleshooting outages, managing batch job streams, and performing hardware installations. They also facilitate incident response, maintain documentation, and recommend process improvements to enhance operational workflow.
What they look for
Requirements
Candidates must possess an associate degree or a high school diploma with two years of technical experience. Proficiency in complex IT systems, strong communication skills, and the ability to work rotating 10-hour shifts are required.
Full description
Minimum Qualifications:
Associate degree or equivalent from an accredited college or university in a related field or a high school diploma with two years of technical experience.
Job Summary:
Under general direction, provides technical analysis and support for maintenance, troubleshooting, and problem resolution of data center facilities, applications, and systems. Provides planning analysis and support for monitoring workflow, methods, and procedures for data center operations. Recommends standard policies and procedures for providing routine service.
Job Duties:
- Communicate all system outages, establish bridge calls during critical system outages, and provide routine status updates until resolution.
- Support data circuit outages with basic troubleshooting, opening tickets with the service provider, and providing ongoing status updates until resolution.
- Oversee enterprise batch job streams and escalate any issues or failure alerts.
- Manage Escrow account documentation, support new requests, and issue passwords to authorized requesters.
- Support data center facilities and operations, perform hardware installations, decommissions, and relocations, maintain inventory and data center documentation, and support installed hardware systems.
- Provide feedback on process improvements and to improve workflow processes and procedures.
- Assist with incident logging and response efforts to conclusion and develop after-action improvements as necessary.
- Participate in ongoing skill development to build skills to support complex systems. Assist with team cross training.
- Comply with related practice standards, processes, and procedures.
Knowledge/Skills/Abilities:
- Must possess excellent written and oral communication skills
- Must possess excellent customer service skills
- Must possess a fundamental understanding of complex IT systems and architecture
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
On-site, rotating 4-day, 10-hour shifts, and as needed on occasion.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
