About the role

You will lead Salesforce consulting projects and manage client service accounts by supervising teams and driving strategic planning. Your role involves ensuring project success, maintaining high-quality deliverables, and coaching junior staff to meet client expectations.

What they look for

Salesforce Quality Assurance Salesforce Service Cloud Salesforce Lightning Functional Testing Integration Testing Regression Testing Mobile Testing Agile Methodologies Jira Confluence Salesforce Administration Business Process Modeling Project Management Team Leadership Data Integrity

Requirements

Candidates must have at least 8 years of experience in Salesforce testing and a Bachelor's degree. Proficiency in Salesforce Service Cloud, Lightning, and mobile testing is required, along with strong leadership and analytical skills.

Full description

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce QA- Manager, you will play a pivotal role in overseeing the quality assurance processes within our Salesforce Consulting Generalist team. You will be responsible for managing client service accounts and driving client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop high-quality deliverables. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center India, you will be part of our Commercial & Service Excellence network, working within our Service Technology - Salesforce Service Cloud practice. This opportunity allows you to collaborate with a diverse team, leveraging your skills to deliver exceptional client service and drive impactful solutions.

Responsibilities

- Leading Salesforce consulting projects and managing client expectations effectively - Guiding teams in the strategic planning and execution of Salesforce Service Cloud implementations

Guiding teams in strategic planning and execution of Salesforce solutions

- Proven experience (8+ years) in Salesforce testing, including functional, system, integration, and regression testing.

- Proven experience in Mobile testing(both iOS and Android operating systems).

- Understanding of Salesforce platform, including Experience Cloud, Sales Cloud, Service Cloud, CPQ and custom applications.

- Familiarity with Agile methodologies and tools like JIRA, Confluence, ADO etc. - Utilizing technical proficiency in Salesforce Lightning and Salesforce Administration to enhance client solutions - Building and maintaining relationships with clients to identify and address business process challenges - Developing and overseeing the deployment of scalable Salesforce solutions to optimize business performance - Promoting the use of innovative technologies and leading practices across Salesforce consulting teams - Validating data integrity, security, and compliance within Salesforce frameworks - Identifying opportunities for process standardization and improving service excellence

What You Must Have

- At least a Bachelor's degree - At least 8 years of experience - Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems - At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications - Demonstrating proficiency in Salesforce Service Cloud and Salesforce Lightning - Utilizing analytical thinking to drive business process modeling and development - Excelling in project architecture and budgeting for Salesforce implementations - Embracing emerging technologies and innovative design in client solutions - Leading teams in enterprise integration and technology administration

Travel Requirements

Not Specified

Job Posting End Date