System Engineer I - EDI Support Specialist, SQL
Blue Yonder Coimbatore North, Tamil Nadu, India
Software Development · 5,001-10,000 employees
About the role
The EDI Support Specialist will monitor and support daily production operations while investigating and resolving transaction failures. They will also perform SQL-based data analysis and collaborate with cross-functional teams to implement permanent fixes for production issues.
What they look for
Requirements
Candidates must hold a Bachelor's degree and possess 1 to 3 years of experience in a customer support role. The role requires readiness to work in a 24/7 rotational shift environment and strong analytical and troubleshooting skills.
Full description
Our people are our most important asset. Thank you for considering this opportunity as the next step in your career!
Scope:
- As an EDI Support Specialist, you'll play a key role in ensuring the seamless exchange of business-critical data between our organization and customers.
- You'll troubleshoot EDI transactions, perform SQL-based data analysis, resolve production issues, and collaborate with cross-functional teams to keep business operations running smoothly.
- This is a great opportunity to work with enterprise integration technologies, solve real-world business challenges, and make a direct impact on customer success.
What you’ll do:
- Monitor and support daily EDI production operations.
- Investigate and resolve EDI transaction failures within SLA.
- Perform SQL queries for data validation, troubleshooting, and analysis.
- Monitor application alerts and production queues.
- Collaborate with development teams for root cause analysis and permanent fixes.
- Communicate effectively with customers regarding incidents and resolutions.
What we are looking for:
- Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.
- Ready to work on 24/7 shift (rotational shift)
- Resolve production incidents within defined SLAs.
- Demonstrate strong troubleshooting and analytical skills.
- Minimize recurring production issues through effective root cause analysis.
- Deliver accurate SQL analysis and data validation.
- Build positive relationships with customers and internal stakeholders.
- Maintain high-quality documentation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
