Technical Writer - MadCap Flare

The Content Developer follows standard practices and procedures in the creation, editing, and proofreading of product information. Works on projects of moderate scope across different areas, such as Training, Support and Professional services.

Duties & Responsibilities

• Writes technical and user information.
• Completes self and peer reviews of content to ensure consistency and simplicity of language.
• Reviews drawings and design reports, writes text, and coordinates layout and design of materials.
• Uses the product software to review feature plans and create appropriate content.
• Partners with other areas of the business to understand and respond to content needs.
• Identifies required content updates based on product enhancements.
• Completes content on time throughout the software development lifecycle.

Knowledge, Skills & Abilities

• Excellent English verbal and written communication skills.
• Ability to do research.
• Creativity. Strong interpersonal skills, including an ability to work comfortably with SMEs (Subject Matter Experts).
• Experience/interest in software.
• Experience working closely with product management and product developments teams.
• Exceptional attention to detail. Knowledge of Agile methodology.

Qualifications

• 3 to 5 years applicable experience and demonstrated success/knowledge.
• Bachelor’s degree (or equivalent experience).

About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. 

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement  

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Recruiter:

Chaithra D B