About the role

The Data Scientist will develop predictive and diagnostic models to improve call centre performance and customer experience. They will also translate complex analytical outputs into actionable insights for client stakeholders.

What they look for

Data Science R Python SQL Predictive Modelling Diagnostic Analytics Statistical Techniques Optimisation Analytics Growth Analytics Customer Experience NLP Text Analytics Amazon Connect Genesys Cloud CX MLOps AWS

Requirements

Candidates must have 5–7 years of experience in data science or advanced analytics, preferably within a BPO or call centre environment. Proficiency in R or Python, SQL, and experience with NLP and AWS MLOps are required.

Full description

Job Title:

Data Scientist

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

As a Data Scientist within Concentrix ANZ's offshore analytics team, you will support Australian clients by delivering data-driven insights and models that improve call centre performance, customer experience, and commercial outcomes. You will be part of a growing AI and Analytics practice supporting leading Australian brands, working on meaningful, complex problems across customer experience and operational performance.

Develop and maintain predictive and diagnostic models that drive operational and customer experience improvements across BPO and call centre environments
Conduct optimisation analytics to improve workforce, cost, and service performance
Deliver customer analytics and Customer Experience (CX) intelligence that surface actionable insights from customer feedback and interactions
Support growth analytics initiatives including customer retention, churn, and revenue opportunity identification
Translate complex analytical outputs into clear, concise findings for client stakeholders
Collaborate with team leads and client-facing consultants to define analytical requirements and deliver solution

Key skills & knowledge:

5–7 years of experience in a data science or advanced analytics role, preferably within a BPO, call centre, or customer experience environment
Proficiency in R (preferred) or Python, and SQL
Solid understanding of predictive modelling, diagnostic analytics, and statistical techniques
Exposure to optimisation and growth analytics methodologies
Strong communication skills with the ability to present findings clearly to non-technical stakeholders
Experience with NLP and text analytics
Familiarity with Amazon Connect Customer Profiles and Contact Lens, or Genesys Cloud CX
Exposure to MLOps practices within AWS environments

Educational Qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Location:

IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road

Language Requirements:

Time Type:

Full time