About the role

The administrator is responsible for monitoring file transfers, batch processing, and providing initial triage for network and telecom alerts. They also coordinate repairs, escalate issues, and perform after-hours service desk support.

What they look for

Network operations Troubleshooting File transfer protocols Monitoring systems Service desk support Scripting Data center operations Disaster recovery Operating system administration Security certificates Data encryption Triage Incident escalation Network administration Telecom support

Requirements

Candidates must have a high school diploma or GED and less than one year of relevant experience. Proficiency in networking, monitoring systems, and file transfer protocols is required, along with the ability to work from home in Texas.

Full description

Job Description and Requirements

Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Network Operations Center Administrator to join our amazing IT Network Operations Center team!

IT Network Operations Center Administrator will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.

All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).

Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment.

The NOC administrator job involves ensuring the timely execution of batch processing, monitoring file transfer processes, and providing initial triage for RBFCU monitoring alerts and outage notifications. Additionally, it includes coordinating repairs, escalating issues, running basic scripts, and performing Service Desk support tasks after hours.

Essential Functions and Responsibilities:

Ensures timely execution of batch jobs and performs basic level troubleshooting on issues that arise

Monitors the file transfer processes, escalate errors seen, and helps ensure file integrity

Monitors and provides initial triage for RBFCU monitoring alerts and outage notifications with close supervision

Provide basic level support for updating the RBFCU Monitoring systems

Assists in the coordination of repair by providing escalation, and documenting timelines and major updates with an emphasis on customer service and ensures each issue has accurate tracking from problem reporting to resolution

Report and escalate downed circuits to providers for trouble resolution on all RBFCU circuits

Coordinate the dispatch to remote locations or the RBFCU data centers

Provide initial review and triage for all Network and Telecom trouble tickets

Run basic scripts provided from the database team, and other groups. Escalate script failures to the appropriate teams

Perform Service Desk support tasks after hours

All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Requirements:

High School Diploma or GED

Less than one year of job-related experience

Knowledge of data center and computer operations, networking, and disaster recovery program management

Basic operating system administration skills as it applies to managed systems and monitoring applications

Knowledge of a monitoring system

Knowledge of file transfers using FTP, SSH, and HTTPS protocols with the ability to troubleshoot from Server OS/Application Platform

Knowledge of security certificates for SFTP, FTPS, and HTTPS protocols, including data encryption/decryption, example PGP

Knowledge of working from the command prompt

Skills / Certification / Licensing:

CompTIA Network+ or CompTIA Security+

ITIL Foundation (a plus)

Preferred:

Associate’s degree of specific IT certifications

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.