People Systems Support Analyst

People Systems Support Analyst

ABOUT FLUTTER ENTERTAINMENT

Flutter Entertainment is the world’s largest sports betting and iGaming operator with 15.9 million Average Monthly Players worldwide and an annual revenue of $16.4 billion in 2025. We have a portfolio of iconic brands, including FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet.​

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Flutter Entertainment is listed on the New York Stock Exchange (NYSE). We’re proud to be recognized by TIME as one of the World’s Best Companies 2025 — a reflection of the passion and commitment of our colleagues across the globe.​

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Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.​

FLUTTER ENTERTAINMENT INDIA

Our office in the heart of Hi-Tech City, Hyderabad, serves as Flutter Entertainment’s Global Capability Center (GCC). Now home to 1,000+ talented colleagues, we are shaping the future of entertainment across critical areas such as Customer Support Operations, Data & Technology, Business Operations (Finance, HR, Procurement), and HR Tech & Analytics.​

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Our Values define us. They are - Build Better Together, Own Every Outcome, Stay Curious and Grow, and Raise the Bar Every day. ​ They're how we collaborate, grow, lead, and show up for each other every single day. ​

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With ambitious growth plans for the future and the global and local scale to achieve them, we continue to serve our customers and care for our communities with the talent and passion of our colleagues. ​ ​ OVERVIEW OF THE ROLE

Reporting to the Core HR & Systems Support Owner, this role supports the day-to-day administration, troubleshooting and resolve complex functional and technical issues of the HR Technology systems dealing primarily with Workday HCM solution integrating into the broader Global Operating Model. The position serves as the first point of contact for employee enquiries escalated by the Global Virtual Hub to HR Technology team, administers complex Workday transactional activities, Mass operation management, and supports the continual improvement of Workday HCM processes across a global, multi-country environment.

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

Core Product:

• Workday Administration – Serve as primary Workday HCM administrator across modules including Core HCM, Compensation, Absence, Time Tracking, Recruiting, Talent & Performance, and Business Process Configuration

• Configuration Support – Assist with configuration of technical changes within Workday as directed by the Core HR & Systems Support Owner

• Bulk Administration – Administer bulk upload activities via EIB inbound integrations and Org Studio, as escalated by the Global Virtual Hub

• Continuous Improvement – Support initiatives surrounding continual improvement within Workday HCM and its interaction with associated core modules

Leadership & Support:

• Client Service Delivery & Enablement – Serve as escalation point for HR Operations Teams and Provide Workday transactional support and training to the Global Virtual Hub to further build their technical support capability

• Cross-functional Collaboration - Assist People Systems Lead and Product team with system initiatives, cross-functional projects, and coordination across teams, and Ad-Hoc business requirements.

• Knowledge Transfer - Support training and knowledge transfer to team members and stakeholders

Technical Operations:

• Issue Resolution – Troubleshoot and resolve Workday ERP functional issues, technical issues, configuration defects, and system-related challenges

• Stakeholder Liaison – Act as liaison between Global HR Operations and HR Tech Product Teams to meet business needs and support service delivery

• Quality Assurance - Support comprehensive unit testing completion before partnering with Tech Assurance team for system test and UAT

• Cross-functional Collaboration – Collaborate with HR, business stakeholders, and IT teams to resolve queries and support Workday HCM solutions and associated People Systems ERPs

• Escalation Handling – Act as first point of contact for system-related queries escalated by the Global Virtual Hub, through to resolution

• Technical Support - Provide first-line technical support, liaising with HR Operations Teams, End-Users, Business Stakeholders, Customer Experience and Centre of Excellence teams

Strategic Alignment:

• Technology Administration - Assist with administration of new HR technologies (Workday, Docusign, Beamery, Glantus, etc) globally

• Global Process Support – Support global HR processes and enterprise-scale Workday HCM environments and assist with implementation of new HR technologies globally

• Communication – Communicate technical and functional concepts effectively to both technical and non-technical audiences

• Meeting Participation - Participate in Team meetings, issue log calls, product and project meetings to support business delivery and knowledge sharing

Skills and Capabilities:

• Workday Knowledge: Good experience in Workday HCM configuration, maintenance, production support, and enhancements; familiarity with business processes (joiner, mover, leaver), organizational structures, and integrations (EIB inbound, Org Studio) is desirable. And knowledge of SDLC is a plus.

• Technical Tooling: Exposure to ticketing and case management tools such as HR Help, Salesforce, JIRA etc. is required.

• HR Process Knowledge: Fair understanding of Workday HCM business processes and global HR operations within enterprise-scale environments

• Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to troubleshoot and resolve complex functional and technical issues, with developing problem-solving abilities to assess needs and investigate solutions

• Communication: Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences

• Team Collaboration: To work cohesively as a strong team player & Ability to work effectively within a range of stakeholders and People Technology teams.

• Self-Management: Willingness to upskill in technology and learn new skills and systems; ability to operate and partner within a People Technology team and demonstrate collaborative work style with developing experience in self-managing and monitoring workload effectively

Preferred Experience Level: 3 to 5 years of Workday Techno-Functional expertise.

BENEFITS WE OFFER

• Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
• Career growth through Internal Mobility Programs.
• Comprehensive Health Insurance for you and dependents.
• Coverage of OPD Consultations and Full Body health checkup every year.
• Well-Being Fund and 24/7 Assistance Program for holistic wellness.
• Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
• Free Meals, Cab Allowance, and a Home Office Setup Allowance.
• Employer PF Contribution, gratuity, Personal Accident & Life Insurance.
• Sharesave Plan to purchase discounted company shares.
• Volunteering Leave and Team Events to build connections.
• Recognition through the Kudos Platform and Referral Rewards.

WHY CHOOSE US

Flutter is an Equal Opportunity Employer and values the unique perspectives and experiences that everyone brings. We are committed to a fair and inclusive recruitment process where every candidate has an equal opportunity to succeed, with hiring decisions based on skills, experience and potential.​

We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.​ ​ If you're passionate about this opportunity but don't meet every requirement, we still encourage you to apply. Your skills, experiences, and perspective could make you a great fit for our team.