Senior Manager, Product Marketing - Hospitality

Lightspeed is looking for a senior product marketing leader to own the go-to-market success of our Hospitality product line in EMEA. You will lead a high-performing, full-lifecycle product marketing team with an established mandate spanning the entire customer journey — from market insight and positioning through roadmap shaping, launch, adoption, expansion, and retention — with clear accountability for revenue impact.

Reporting to the Head of Marketing, EMEA, you will act as the connective tissue between Product, Sales, Account Management, Marketing, and the broader GTM organization, and as the voice of the restaurateur inside Lightspeed.

What you'll be doing

Go-to-market strategy: Architect and orchestrate the EMEA go-to-market strategy for the Hospitality product portfolio, aligning Product, Sales, and Marketing around it and owning its commercial outcomes.

Messaging & positioning: Own the messaging and positioning framework for Lightspeed's Hospitality solutions, establishing clear competitive differentiation and translating product value for internal and external audiences.

Team leadership: Lead, mentor, and grow a team of four experienced product marketers; set team goals and own the results of all PMM-led initiatives.

Full-lifecycle marketing & revenue impact: Direct lifecycle marketing strategies across the full customer journey — launch, onboarding, adoption, upsell, cross-sell, and retention — with measurable contribution to revenue and expansion targets.

Budget ownership: Own and deploy the Hospitality PMM budget, prioritising investments that drive the largest business outcomes and reporting on return.

Customer & market insights: Champion the voice of the customer across the organization; define the market research roadmap and surface insights that inform product strategy, positioning, and GTM planning.

Pricing alignment: Drive pricing and packaging alignment across GTM, Product, RevOps, and Finance, ensuring commercial decisions are grounded in market and customer insight.

Product partnership: Deepen the established partnership with Product and Technology teams, shaping the product roadmap with market and customer evidence and running a proven launch process for new products and features.

Sales & partner enablement: Equip sales and partner teams with the messaging, tools, and training required to sell and deliver Hospitality offerings effectively.

Operational excellence: Maintain and refine the processes and workflows this team has established across the GTM organization — spanning launch management, insight sharing, and cross-functional planning.

Cross-functional influence: Build influential relationships across Product, Sales, Customer Success, Partnerships, and regional Marketing teams, including close collaboration with Product Marketing leaders in other regions.

What you need to bring

• 10+ years in product marketing, lifecycle/growth marketing, or a similar go-to-market role

• Proven experience leading, mentoring, and developing a high-performing team

• Deep expertise in B2B SaaS marketing, ideally serving SMB audiences

• Demonstrated success partnering with Product and Technology teams to influence roadmaps and deliver successful launches

• Experience owning post-launch growth motions (adoption, upsell, cross-sell, retention) with clear revenue accountability

• Experience managing marketing budgets and prioritising spend against business outcomes

• Strong quantitative and commercial acumen

• Excellent written and verbal communication skills, with the ability to lead through influence across senior cross-functional stakeholders

• An AI-first working mindset, from research and content to launch execution, and have a track record of raising a team's AI fluency

• Genuine curiosity about helping SMBs and restaurateurs succeed

Even better if you have:

• Experience in the hospitality or restaurant technology industry

• Experience working across multiple European markets and languages

• MBA or Product Marketing Alliance certification

• French, Dutch or German as additional language fluency

Even better if you have, but not necessary:

• MBA or Product Marketing Alliance certification

• Experience in the hospitality industry in any capacity is a strong asset

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;

• Genuine career opportunities in a company that’s creating new jobs every day;

• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

• Lightspeed RSU program (we are all owners)

• Unlimited paid time off policy

• Flexible working policy

• Immediate access to health insurance

• Health and wellness benefits

• Paid leave assistance for new parents

• 1 paid volunteer day annually

• Two months allowance to work from anywhere

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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