Software Development Engineer - Mainframe Batch Support-1
CSG Bengaluru, Karnataka, India
Individual and Family Services · 1,001-5,000 employees
About the role
The role involves monitoring mainframe batch processes, managing SLAs, and troubleshooting critical production issues in a 24x7 environment. You will be responsible for leading incident calls, fixing batch abends, and ensuring operational continuity for business-critical initiatives.
What they look for
Requirements
Candidates must have strong experience with CA-7, COBOL, JCL, VSAM, and DB2, along with a deep understanding of mainframe batch monitoring. Excellent communication skills and the ability to work in a 24x7 on-call rotation are mandatory for this position.
Full description
- Strong knowledge and experience of CA-7, OPC/TWS/IZWS along with other Mainframe monitoring tools.
- Sound experience in COBOL, JCL, VSAM, DB2 & CA-7 is mandatory.
Excellent understanding of Mainframe Batch Processes, Batch Monitoring, SLA Management & experience in handling critical production issues.
- Experience in monitoring batch jobs, critical streams, SLA adherence, fixing Mainframe Batch job abends, Identifying and troubleshooting late jobs, streams, escalating critical issues, leading and representing your team critical incident calls is expected from this role.
- Experience supporting in a 24x7 model is mandatory.
- Good experience in Analyzing, fixing, escalating critical batch abends.
- Excellent understanding of entire development process, including specification, Coding, documentation, and quality assurance.
- Knowledge in software development methodologies/processes, design, implementation, and documentation.
- Excellent communications and interpersonal skills.
- Ability to work independently while participating in team collaboration
- Ability to work under pressure and meet stringent deadlines
- Proficient analytical and problem-solving skills
- Ability to support 24x7 on call rotation.
- Ability to learn new programing languages as necessary.
- Ability to work effectively and efficiently in a fast-paced, ever-changing team environment
- This position may involve periodic weekend support to ensure operational continuity and successful delivery of business-critical initiatives. Flexibility to work outside standard business hours when necessary is expected.
- The position may be based out of Hyd or BLR. At any point, You may be asked to work from any of these 2 locations either for training or as permanent work location.
- Ability to read, write, speak, and understand the English language in a business environment.
Location(s):
India Remote
Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
