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Philips

Internship: Customer Support Engineer Intern

Philips Madrid, Community of Madrid, Spain

Hospitals and Health Care · 10,001+ employees

14 h ago
support-engineer Junior (0-2 yrs) Internship Part-time Spain
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About the role

The intern will work with server software solutions, manage incidents, and consult customers on technical IT topics. They will also collaborate with scanner engineers to set up IT backends and maintain server and storage hardware.

What they look for

Customer support IT support Data analytics Excel Access Technical documentation Project management Communication skills Teamwork Spanish English Hardware maintenance Incident resolution Implementation

Requirements

Candidates must be currently enrolled in a university, college, or vocational program and possess a high school diploma. Proficiency in Spanish and English is required, along with strong communication skills and experience with Excel and Access.

Full description

Job Title

Internship: Customer Support Engineer Intern

Job Description

Minimum required Education:

High School Diploma plus Active student status/enrollment at the University, College or Vocational Education.

 

Minimum required Experience:

No prior experience required.

 

Minimum required Certification:

N/A

 

Job title:

 Intern: Solutions project manager

Your role:

  • Work with incidents of the server software solutions to Philips and Customer managed environments.
  • Consulting the customers on technical IT topics and questions.
  • Excel and data analytics.
  • Working together with scanner engineers to connect high resolution tissue scanners to the IT backends that you set up and maintain.
  • Work with server and storage hardware with Philips managed standardized platforms.
  • Resolving incidents and finding clever workarounds for possible technical issues.
  • Developing and maintaining implementation best practices, document procedures, standards, and configuration settings.
  • Providing technical contact to customers during the implementation phase and owning the customer experience to ensure successful delivery and installation.
  • Working as an active part of a project team to provide the customer with a predictable and professional delivery experience.
  • Fluent Spanish and good English skills both written and oral. Italian and/or French could be a plus.

 

You're the right fit if: (4 x bullets max)

Communication skills

Team working

Experience with user or face to face with customers

IT experience with Excel, Access

  How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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