Delivery Operations Associate Manager
Accenture Bengaluru, Karnataka, India
Business Consulting and Services · 10,001+ employees
About the role
The associate manager will oversee employee and labor relations, including managing grievance processes, disciplinary actions, and labor law compliance. They are responsible for improving workforce productivity and managing case documentation while interacting with stakeholders and management.
What they look for
Requirements
Candidates must have 10 to 14 years of experience and a graduation degree. The role requires strong expertise in HR policy, risk mitigation, and the ability to handle sensitive employee matters independently.
Full description
Skill required: Employee Services - Employee and Labor Relations Designation: Delivery Operations Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
- Employee Services More into query case management
- Manage the labor laws.
- This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? • Employee investigations
- Grievance handling
- Disciplinary process management
- HR policy interpretation
- Risk assessment and mitigation
- Strong written documentation and case articulation
- Stakeholder management
- Conflict resolution and negotiation
- High emotional intelligence and active listening
- Ability to handle confidential and sensitive matters independently
Roles and Responsibilities: • In this role you are required to do analysis and solving of moderately complex problems.
- Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
- The person requires understanding of the strategic direction set by senior management as it relates to team goals.
- Primary upward interaction is with direct supervisor or team leads.
- Generally interacts with peers and or management levels at a client and or within Accenture.
- The person should require minimal guidance when determining methods and procedures on new assignments.
- Decisions often impact the team in which they reside and occasionally impact other teams.
- Individual would manage medium-small sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
- Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
