L2 Unified Communications (UC) Support Engineer

Sydney | 12 Month Fixed Term Contract | Hybrid Work Model | Competitive base + super + benefits

Thousands of people rely on this platform every day. You'll be one of the engineers responsible for keeping it running. Join Orro's Networks team supporting one of Australia's largest enterprise voice environments, where you'll work across Cisco Webex Dedicated Instance, CUCM, SIP, CUBE and complex dial plans. This is hands on engineering with real ownership, not simply responding to tickets.

About Orro

We're an Australian success story, now close to 500 people strong, delivering secure, end to end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia's biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create "future now" solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they're with. But more than that, we know that real impact comes from connecting people, not just machines. That's why we take the time to understand our clients; how they work, what matters to them, and where they're headed so we can deliver not just what they need today, but what they'll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

What You'll Be Doing

You will provide Level 2 technical service across the design, implementation, support and maintenance of a large Cisco collaboration estate. Day to day, that means working across Webex Dedicated Instance, CUCM, Unity Connection and the voice infrastructure that connects it all to the outside world, keeping enterprise telephony highly available and the caller experience clean.

Expect to partner closely with the wider Networks team, the customer and telecom providers to resolve complex voice issues and deliver migrations, and to share in on call support and incident resolution alongside the team.

• Deploy and support Cisco Webex Dedicated Instance, CUCM, Unity Connection and Unified Attendant Console.

• Configure and troubleshoot SIP trunks, call routing, CUBE, PRI/E1 gateways and PSTN connectivity.

• Support dial plan administration including translation patterns, route patterns and route groups.

• Diagnose voice quality and call routing issues, escalating to carriers where needed.

• Manage IVR prompts and voicemail call handlers, and keep documentation and monthly reporting current.

What You'll Bring

The Essentials

• 5 to 7+ years supporting Cisco Unified Communications environments in a Level 2 or higher capacity.

• Strong hands on experience across Cisco Webex Dedicated Instance, CUCM, Unity Connection and Cisco Unified Attendant Console.

• Cisco certifications such as CCNP Collaboration, CCNA Collaboration (legacy) or CCIE Collaboration.

• Deep SIP capability across trunks, call routing and CUBE, plus PRI/E1 circuits, PSTN connectivity and Cisco voice gateway technologies.

• Dial plan design experience and excellent diagnostic skills across voice quality and call routing.

• Exceptional written and verbal English communication, with a strong customer service ethic and the ability to build rapport quickly with customers, colleagues and suppliers.

Bonus Points

• Experience with Webex Calling, Expressway or Contact Centre solutions.

• Experience supporting and maintaining Cisco routers and switches for voice traffic optimisation.

Even if you don't tick every box, don't let that hold you back. If this sounds like your kind of challenge, we'd genuinely love to hear from you.

Why Orro?

At Orro, we're proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company wide mentoring, we're here to help you thrive at every stage of life. We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within.

On top of that, you'll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.

Note: The role is subject to state and federal police background checks. Applicants must have the unrestricted right to work in Australia. Visa sponsorship is not available for this position.