Shredding Product Line Manager

$105K to $145K / annually

Reporting to the Vice President of Operations, the Shredding Product Line Manager is responsible for the overall performance, growth, compliance, pricing, operational support, and strategic direction of Corodata’s Shredding business. This role serves as the primary subject matter expert for shredding services, supporting Sales, Operations, Administration, IT, Accounting, and Executive Management. The position ensures consistent pricing, regulatory compliance, operational excellence, data integrity, vendor management, and customer satisfaction across the organization. Provide input regarding shredding and destruction services in the ITAD business and related destruction services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Product Pricing & Revenue Management - Maintain the company’s shredding pricing strategy, pricing tools, and special pricing approvals. Lead the annual price increase process, establish pricing for non-standard opportunities, and support revenue optimization efforts across the product line.

Sales & Business Development Support - Provide advanced sales support for large or complex opportunities, including pricing, proposals, RFP responses, customer presentations, service design, and operational consultation. Act as a liaison between Sales and Operations to develop practical solutions for unique customer requirements.

Build relationships and establish feedback mechanisms with shredding drivers statewide – Build working relationships with the shred-truck drivers, understand their capabilities relative to different shredding trucks. Build In a mechanism to get feedback about “field” experiences with customers and shredding and use that information for improvements in processes.

Key Account Support - Provide senior level support for major customer accounts by assisting with escalations, pricing decisions, reporting requirements, service improvements, and customer retention initiatives.

Compliance & Regulatory Oversight – Lead Compliance activities for NAID certification and shredding business statewide. Contributes to other certifications and regulatory compliance statewide. Contribute to company-wide related certifications, audits, compliance documentation, and responses to customer compliance inquiries.

Technical Product Expertise - Provide technical guidance regarding destruction methods, specialty materials, equipment capabilities, disposal requirements, and service feasibility. Evaluate non-standard destruction requests and develop cost-effective service solutions.

Strategic Vendor & Partner Management - Partnering with legal and Senior Management, Manage relationships with key subcontractors, recycling partners, equipment suppliers, truck vendors, and lead providers. Work with legal to negotiate agreements, resolve escalations, evaluate service capabilities, and support long-term partnerships. Participate in industry organizations to build knowledge of best practices and share learnings with leadership.

Operations & Plant Support - Oversee statewide shredding operations and plant activities through process oversight, operational problem solving, productivity initiatives, transportation coordination, and capacity planning. Partner collaboratively with managers at all sites and assist managers in resolving operational challenges and maintaining service standards.

Administrative Process Leadership - Establish and maintain operational procedures, training materials, administrative standards, and best practices. Provide guidance and training to customer service, dispatch, administration, and operations personnel while helping resolve policy and process questions.

Systems, Data & Reporting Management – Partner with IT to participate in shredding-related business reporting systems, operational data standards, reporting tools, and data quality initiatives. Partner with IT to improve system functionality, reporting capabilities, routing platforms, and operational analytics.

Financial Reporting and Business Analysis– Partnering with accounting, involved in understanding, evaluating, and presenting monthly operational and financial results to senior leaders. Ability to analyze business performance, identify trends, and present results during management, strategic planning, and sales meetings.

Customer Relations:

• Maintains strong customer relationships and ensures service excellence.

• Supports sales teams, resolves escalations, and participates in client engagements to secure new business and retain current customers.

• Comfortable presenting the business plans and strategies to major customers.

• Evaluates and manages third-party partnerships and vendors.

• Creates win-win conflict resolution with open communication to all parties.

• Experience/knowledge of sales and the sales process that informs a supportive viewpoint towards and alignment with the sales team, ensuring business and revenue growth.

• Experienced and comfortable in meeting onsite with existing and prospective customers, building strong customer relationships, and proactively working to find solutions to meet customer needs.

• Contributes to shredding-related portions of annual SOC 2, HIPAA, and NAID audits.

Other Duties:

· Ensures the highest standards of safety, productivity and customer service are exceeded daily.

· Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

· Promotes Corodata’s Mission and Vision Statements.

· Continuously promotes compliance with company policies and procedures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

• CUSTOMER SERVICE – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

• LEADERSHIP– Strong Leadership capabilities with cross-functional collaboration.

4. ORGANIZATION SKILLS – Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.

5. INTERPERSONAL SKILLS – Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.

6. LANGUAGE SKILLS – Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.

7. MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

8. REASONING ABILITY – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

9. COMMUNICATION SKILLS – Ability to effectively communicate with potentially stressful and/or emotional situations. Outstanding customer-oriented skills.

10. OTHER SKILLS:

• Business & Financial Acumen

• Operational Excellence and Process Improvement

• Vendor & Partner Management

• Regulatory Compliance

• Customer Relationship Management

• Data Analysis & Reporting

• Strategic Thinking and Change Management

• Ability to handle and safeguard sensitive and confidential information.

EDUCATION and/or EXPERIENCE:

Required:

· Bachelor’s degree in Business, Operations, Logistics, Supply Chain, or related field preferred.

· 5+ years of experience in operations, product management, business management, logistics, records management, shredding, recycling, or a related industry

· Strong understanding of pricing strategy, contract management, compliance standards, and operational processes.

· Experience managing vendors, subcontractors, key customer relationships, and cross-functional initiatives.

· Advanced analytical skills with proficiency in Excel, Power BI, databases, and operational reporting.

· Excellent communication, negotiation, problem-solving, and project management abilities.

· Ability to balance strategic planning with hands-on operational support.

· Strong business and entrepreneurial acumen.

· Proficient in MS Office, including MS Excel.

· Valid California driver’s license and driving record that meets the company’s insurance carrier requirements.

Preferred:

· Bi-lingual (Spanish and English).

· Experience with process improvement teams.

· Five years in shredding business with a strong operational or business role.

PRIMARY LOCATION:

Any of the California Corodata office sites with regular travel to other sites as listed in the Travel section.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

• Walking: May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.

• Handling: Seizes, helps, or works with hands.

• Lifting: Proper lifting techniques required. May include lifting up to 75 pounds and pushing or pulling up to 150 pounds throughout the day. Pushing or pulling assignments may need to be done with inclines. May also include climbing or descending stairs while carrying goods up to 50 pounds.

• Reaching: Extend hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.

• Standing: Remains in standing position if required to perform various functions of the job.

• Stooping: Bends body downward and forward by bending at knees or waist.

• Vision: Reads paperwork and records on the computer.

• Talking: Communications by phone, email, text, and in person.

• Sitting: May be required to sit at desk. May sit for long periods of time.

• Stairs: May also include climbing or descending stairs while carrying goods up to 50 pounds.

• Heights: May include working at height on a loading dock up, or on a lift-gate.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This list is not all inclusive.

1. Temp/Weather: Works in either 1) Office environment – for the most part ambient room temperatures, lighting, and traditional office equipment, or 2) Warehouse – may be exposed to cold temperature, or 3) Outside – may be exposed to wet and/or humid conditions, outside weather conditions and extreme cold.

2. Noise: Works in office, warehouse or outside environment, with constant or intermittent noise.

Office only - As the company grows, it may be necessary to rearrange/move cubicles at any time at the sole discretion of the company.

POSITION TYPE/EXPECTED HOURS OF WORK:

1. This is a full-time, exempt position.

2. Employees may be required to work late evenings or weekends depending on business needs.

3. This role requires travel to the California shredding plant in Southern California weekly for six months (see travel section below), plus travel to other Corodata locations monthly.

TRAVEL:

Travel to branch locations throughout California, especially to the California shredding plant weekly, both for training and oversight of shredding operations. If the selected candidate is not located in the Corona office, this would require weekly travel to the shredding facility for approximately six months, then adjusted due to operations needs. In addition, whichever office the selected person is in, travel to all Corodata locations on a rotating monthly schedule will be needed to be aware of shredding operations, provide training, and suggest process improvements. Also occasional travel to attend relevant industry conferences is expected.

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.