Vice President, Product Delivery Manager - Trust & Security

Build your career delivering high-impact programs that protect customers and support innovative products. You’ll partner with talented teams to turn complex problems into clear plans, measurable outcomes, and reliable delivery.

As a Vice President, Product Delivery Manager within Trust & Security, you lead the planning, execution, and delivery of complex technology programs that align to business outcomes and customer needs. You translate challenges into clear, high-quality requirements and coordinate across delivery teams to deliver shared services and intelligence that help identify fraud faster. You guide teams through dependencies, risks, and milestones while promoting a strong culture of teamwork, accountability, and continuous improvement.

Job responsibilities

• Drive planning, execution, and delivery of complex technology projects and programs aligned to business objectives
• Collaborate with cross-functional partners to define requirements, set priorities, and manage expectations
• Develop delivery plans covering scope, timelines, resource needs, dependencies, and risk management
• Oversee day-to-day execution, monitor progress, and deliver milestones on time
• Identify risks early and create practical mitigation and contingency plans
• Apply and improve delivery methodologies, standards, and best practices
• Provide clear status updates and executive-ready summaries to stakeholders
• Manage interdependencies across product releases and delivery teams to support smooth delivery
• Lead product lifecycle activities including discovery, ideation, strategic development, and requirements definition
• Align product and delivery strategies to business goals and identify opportunities for growth
• Ensure programs and projects are completed in accordance with risk, control, and governance guidelines

Required qualifications, capabilities, and skills

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field
• Minimum 5 years of experience in project or program management within a technology environment
• Proven experience managing large, complex, cross-functional technology projects or programs
• Strong understanding of software development lifecycles and modern delivery practices
• Working knowledge of Agile, Scrum, or other delivery methodologies
• Strong leadership, communication, and stakeholder management skills
• Ability to influence, negotiate, and drive alignment across diverse teams
• Strong analytical, problem-solving, and structured decision-making skills

Preferred qualifications, capabilities, and skills

• Project or delivery certifications (for example, PMP or Agile certifications)
• Experience using project management tools (for example, Jira, Asana, or Microsoft Project)
• Experience working in a global or matrixed organization

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.