Data Analyst II - Analytics Platform

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

Mid-level position – You will support the business by delivering actionable insights, maintaining robust dashboards, and developing data models that guide strategic decision‑making. Collaborate across teams to strengthen data culture, improve data quality, and drive analytics initiatives in a fast‑paced tech/telecom environment.

Main responsibilities:

• Provide actionable insights through data analysis and maintain dashboards and reports to track key performance indicators.

• Develop, refine, and maintain data models that support stakeholder decision‑making processes.

• Collaborate with Data Delivery, Product, Marketing, Operations, and other teams to integrate analytics effectively into business processes.

• Continually assess internal resources, documentation, data sources, and reporting to improve data quality and accuracy.

• Support and train stakeholders to strengthen data culture and promote data‑driven decision‑making.

• Drive and support analytics projects by applying deep understanding of tech/telecom data.

REQUIREMENTS

• Proficiency in Looker, Tableau, or similar data visualization tools.

• Experience with SQL or comparable expertise in analyzing large structured and unstructured datasets.

• Bachelor’s or master’s degree in a quantitative or business-related field (e.g., computer science, mathematics, engineering, economics, finance).

• Proven experience partnering with senior stakeholders to solve business problems using data and analytics.

• Advanced/fluency English communication skills, both verbal and written.

Big Plus:

• Experience working in a global, multi‑timezone environment.

• Telecom or tech industry experience.

BENEFITS

STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.

FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.

EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options.

SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.

DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.

TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we're a CPaaS leader!