Project Management Manager - Service
Cummins · San Leandro, California, United States · $127K–$190K/yr
Motor Vehicle Manufacturing · 10,001+ employees
About the role
The Project Management Manager will lead performance management processes for technicians and support staff while ensuring operational excellence in shop and field environments. They are responsible for driving employee engagement, safety compliance, and professional development through coaching and targeted training plans.
What they look for
Requirements
Candidates must possess a college, university, or equivalent degree and significant relevant supervisory experience. The role requires strong leadership capabilities and the ability to manage technician teams across multiple specialties.
Full description
We are looking for a talented Project Management Manager to join our team in Service in San Leandro, CA.
In this role, you will make an impact in the following ways:
- Lead structured performance management processes for technicians and support staff, including goal setting, regular check-ins, and formal reviews
- Monitor individual and team performance against key metrics (productivity, quality, turnaround time, and safety)
- Address performance gaps quickly through coaching, corrective actions, and clear expectations
- Reinforce accountability by ensuring consistent standards across technician teams
- Build and execute individual development plans for all employees, aligned to business needs and career progression
- Assess technical and leadership skill gaps and drive targeted training plans
- Support certification progression and cross-training across Power Generation, On Highway, and Industrial segments
- Provide daily leadership presence in both shop and field operations, ensuring employees are supported and engaged
- Foster a high-performance culture with clear expectations, recognition of results, and direct feedback
- Lead regular team meetings, safety discussions, and communication forums to keep teams aligned
- Drive employee engagement and retention through consistent communication and involvement
- Partner with branch leadership on hiring, onboarding, and workforce planning
- Ensure new hires are effectively onboarded, trained, and integrated into the team
- Balance technician workloads and assignments to support both operational needs and development opportunities
- Coach employees on standard work processes, quality expectations, and customer communication
- Ensure technicians follow established procedures and deliver consistent, high-quality service
- Reinforce best practices in job execution, documentation, and follow-through
- Lead by example in driving a strong safety culture, reinforcing safe behaviors daily
- Ensure all team members follow required safety processes and participate in safety programs
- Address unsafe behaviors immediately through coaching and accountability
- Address workplace concerns, conflicts, and performance issues in a timely and professional manner
- Partner with HR when needed to manage complex employee relations issues
- Maintain fair, consistent, and transparent application of policies and expectations
- Identify and develop future supervisors and technical leaders within the team
- Delegate responsibilities to build leadership capability in senior technicians
- Create opportunities for employees to take on stretch assignments and grow their impact
- Experience leading larger technician teams across multiple specialties
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
