About the role

Lead Level 2/Level 3 production support for enterprise microservices, acting as the technical lead during incidents to drive resolution. Perform advanced troubleshooting, root cause analysis, and proactive monitoring of production systems to ensure high availability and performance.

What they look for

Java Microservices OpenShift Production Support Troubleshooting DevOps CI/CD Linux Shell Scripting Root Cause Analysis Monitoring Quarkus Spring Boot Redis Message Queues Containerization

Requirements

Requires 6-10+ years of experience in application or production support with at least 4 years specifically in Java-based microservices. Candidates must have hands-on experience with OpenShift or Kubernetes and strong expertise in distributed systems and DevOps practices.

Full description

Job SummaryWe are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7 support organization, requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems. The ideal candidate will possess deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices.

Key Responsibilities• Lead Level 2/Level 3 production support for enterprise microservices applications.

Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
Monitor production systems proactively to identify risks, performance degradation, and potential outages.
Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
Develop and maintain operational runbooks, knowledge base articles, and support documentation.
Mentor and provide technical guidance to junior support engineers.
Collaborate with development teams to improve application reliability, observability, and supportability.
Participate in release planning, production readiness reviews, and post-implementation validation.
Support disaster recovery activities, failover testing, and business continuity initiatives.
Participate in an on-call support rotation for critical production systems.

Required Technical SkillsTechnology Stack• Java

Quarkus
Spring Boot
Redis
Message Queue (RabbitMQ, IBM MQ, Kafka, or similar)

Core Technical Competencies• Expert-level troubleshooting of distributed microservices applications

Strong knowledge of microservices architecture and REST APIs
Production monitoring and application performance analysis
Root Cause Analysis (RCA) and Problem Management
DevOps practices and CI/CD support
Containerized application support
Linux administration and shell scripting
Log analysis and debugging across distributed systems

Hosting Environment• Red Hat OpenShift Container Platform (OCP)

Preferred Experience• 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).

Minimum 4+ years supporting Java-based microservices in enterprise production environments.
Hands-on experience with OpenShift or Kubernetes platforms.
Experience supporting highly available, mission-critical applications.
Strong understanding of distributed systems, caching strategies, and messaging platforms.
Experience working within Agile and DevOps environments.
Familiarity with cloud platforms (AWS, Azure, or GCP) is an advantage.