Advanced Engineer, Customer Support
Kulicke & Soffa Kaohsiung, Taiwan
Semiconductor Manufacturing · 1,001-5,000 employees
About the role
The candidate will perform on-site installation, troubleshooting, and repair of equipment while acting as the primary technical liaison for customers. Responsibilities also include preparing service reports, fine-tuning process parameters, and providing technical guidance to the team.
What they look for
Requirements
Candidates must hold an Engineering degree or equivalent technical study and possess at least 2 years of relevant experience. Strong problem-solving abilities, excellent communication skills, and the ability to read mechanical and electrical drawings are required.
Full description
The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems. Day-to-Day activities include:
- On site installation of equipment including new equipment, upgrades and also system relocation
- Providing troubleshooting for both hardware and software.
- Providing responsive telephone and email support, ensuring customers' successful use of equipment
- Performing basic buy-off and fine tune process parameters
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 2 years of relevant working experience. He/she should also have strong problem solving and excellent communication skills.
Responsibilities
- Assists in machine installation at customer site including new equipment, upgrades and system relocations
- Evaluates and diagnose basic to intermediate problems and making appropriate repairs and troubleshooting
- Prepares documentation of troubleshooting completed and providing proper escalation to other departments when required
- Acts as the company liaison between the organization and customer for both administrative and technical matters
- Performs standard buyoffs and assists in the fine tuning of some process parameters
- Provides guidance and support to the team when required on hardware troubleshooting
- Provides clarification on customer technical requirements and queries
- Performs basic application development
- Produces timely and accurate reports of activities, e.g.: service reports and expense reports
Qualifications
Knowledge & Experience requirements
- At least 2 years of working experience
- General equipment knowledge and can read basic mechanical and electrical drawing
- Ability to set up machines independently without guidance
- Intermediate machine knowledge
- familiarization with measurement equipment such as ball shear or wire pull test equipment
Education Requirements
- Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical
Other requirements
- Strong Problem-Solving Skills
- Excellent communication skills
- Strong written and verbal communication skills in required language
- Willing to travel to customer sites within the region/country
- Valid driver’s license
