Order Management Specialist (SAP, Salesforce)

Job Description:

Order Management Specialist:

Join a fast-paced, customer-focused team where your attention to detail and operational excellence directly drive business success!

An Order Management Specialist manages the end-to-end quote-to-bill process, including quote generation, order entry, and billing support. The role ensures accurate and timely order processing, meets service level targets, and resolves complex order-related requests efficiently. Working closely with sales and account managers, they provide operational support and expertise while maintaining high service quality. The focus is on process excellence, customer satisfaction, and achieving business objectives through effective order management.

Key Responsibilities:

• Manage the end-to-end order-to-billing lifecycle, including order processing, renewals, billing, credits, cancellations, and order adjustments.

• Ensure accurate and compliant order execution by validating client, product, pricing, billing, and approval details while adhering to SOX and company guidelines.

• Serve as the primary support partner for sales teams and clients, managing order status, billing queries, account updates, and issue resolution.

• Monitor orders, installations, backorders, and billing activities to ensure timely delivery and achievement of service level commitments.

• Support billing dispute resolution, compliance requests, renewals, and customer account management to enhance customer satisfaction.

• Collaborate with internal stakeholders to drive process improvements, system enhancements, testing (UAT/regression), and ad hoc initiatives.

• Maintain accurate records, reporting, and tracking data while identifying trends and recommending improvements to optimize operational efficiency.

Required Qualifications:

• 3-4 years of experience in Order-to-Cash (OTC) operations

• Strong knowledge of Order Management, Billing, Revenue Operations, Accounting, and Finance processes

• Understanding of the financial impact of transactions on the books, including revenue recognition, invoicing, accruals, and GL impact

• Hands-on experience with SAP and Salesforce (Mandatory)

• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, Reporting & Analytics)

• Excellent verbal and written communication skills

• Proven experience leading stakeholder discussions and cross-functional calls

• Strong analytical, problem-solving, and decision-making skills

• Proficiency in leveraging AI tools (Microsoft Copilot, ChatGPT, etc.) to drive productivity and process improvements

• Ability to operate effectively in a fast-paced global environment.

Preferred Qualifications:

• Experience supporting global customers and stakeholders

• Continuous improvement and automation mindset

• Immediate joiners or candidates serving a short notice period

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.