Network Technical Writer
NATIONMIND LLC · Chandler, Arizona, United States · $79K–$83K/yr
IT Services and IT Consulting · 51-200 employees
About the role
The Network Technical Writer will author and maintain technical documentation, including SOPs, runbooks, and troubleshooting guides for network and infrastructure teams. They will translate complex engineering workflows into structured, automation-ready documentation using tools like Confluence and MS Visio.
What they look for
Requirements
Candidates must possess a bachelor's or master's degree and 4-6 years of relevant experience in technical writing for network or platform engineering. Proficiency in Markdown, structured authoring, JIRA, and documentation standards like the Microsoft Writing Style Guide is required.
Full description
About NationMind LLC: NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Network Technical Writer to join our growing team.
Job Title: Network Technical Writer / Infrastructure Documentation Specialist Job Location: Chandler, AZ (3 Days onsite, 2 Days work from home) hybrid role Job Type: 12 Months contract
Requirements*:
· Education: Bachelors or masters degree in any discipline.
· Experience Range: 4-6 years of relevant experience Technical Writer, Documentation Specialist, or similar role supporting network, infrastructure, or platform engineering teams.
· Foundational Skills*:
· Hands-on experience authoring and maintaining technical documentation using Atlassian Confluence as an enterprise knowledge management system.
· Proficient with Markdown and structured authoring concepts to support modular, automation-friendly documentation.
· Proven experience authoring Standard Operating Procedures (SOPs), Operational runbooks, Patch, Readme and release notes, Troubleshooting and escalation guides
· Strong ability to translate engineering workflows into Step-based procedures, Decision logic, Preconditions, inputs, outputs, and validations
· Experience documenting API and admin-level workflows, enabling future automation and orchestration.
· Ability to structure SOPs so they are consumable by automation platforms, orchestration tools, and self-service workflows.
· Hands-on use of JIRA for requirements tracking, defect documentation, and change-driven updates.
· Proficiency in MS Visio for network diagrams, process flows, and operational workflow visualization.
· Ability to supplement SOPs with visuals that improve automation readiness and human execution consistency.
· Desired Skills*:
· Familiarity with enterprise SDLC and DDLC (Documentation Development Life Cycle) integration.
· Strong command of documentation standards and style guides, including:
· Microsoft Writing Style Guide (MSTP)
· Simplified Technical English (STE)
· Organization-specific documentation standards
· Expertise in plain English technical writing, information mapping, and clarity optimization.
