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Chubb

SRE Lead

Chubb Kuala Lumpur, Kuala Lumpur, Malaysia

Insurance · 1,001-5,000 employees

Jul 14
sre Principal (10+ yrs) Full-time Malaysia
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About the role

Lead the Site Reliability Engineering function to define and drive the organization's reliability strategy and roadmap. Manage the end-to-end reliability posture of production systems while mentoring a high-performing SRE team to reduce toil through automation.

What they look for

SRE Strategy People Leadership Incident Management SLO/SLI Frameworks Observability Chaos Engineering Automation Dynatrace Python Go Kubernetes Terraform Azure AIOps CI/CD Production Readiness

Requirements

Requires a degree in Computer Science or a related field with over 8 years of experience in software engineering or SRE, including at least 3 years of people leadership. Must be proficient in Python or Go and have expert-level experience with Dynatrace and cloud platforms like Azure.

Full description

Key Objective:

  • Lead the Site Reliability Engineering function to define and drive the organisation’s reliability engineering strategy — bridging software development and operations through engineering discipline, not manual process.
  • Own the end-to-end reliability posture of production systems: define SLO/SLI frameworks, govern error budgets, and enforce production-readiness standards to protect business continuity.
  • Build, mentor, and scale a high-performing SRE team that prioritises engineering over toil — automating manual work, embedding reliability into the SDLC, and driving down mean time to recovery through systematic improvement.
  • Champion observability-led engineering through full-stack Dynatrace adoption, AIOps integration, and data-driven reliability decision-making at every layer of the stack.
  • Serve as the primary reliability engineering partner to development and platform leadership, shaping architecture decisions, release policies, and automation strategy.

Key Responsibilities:

  • Define and drive the SRE strategy and multi-year roadmap aligned to business priorities.
  • Lead and develop the SRE team, including hiring, onboarding, performance management, career development, and succession planning.
  • Own incident management, including severity classification, escalation, response SLAs, and leadership of major incidents.
  • Champion blameless postmortems, root cause analysis, and implementation of systemic fixes.
  • Establish and govern SLOs, SLIs, and error budgets, ensuring reliability targets are aligned to business needs.
  • Drive resilience engineering, including chaos engineering, GameDays, production readiness reviews, and failure mode analysis.
  • Reduce toil through automation, improved runbooks, and continuous operational improvement.
  • Own observability and alerting standards, including monitoring strategy, dashboards, and alert quality.
  • Partner with engineering, architecture, product, and leadership teams to embed reliability into design and delivery.
  • Represent the SRE function in senior forums and provide reporting on reliability, risk, and operational performance.

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