Senior Engineer, Technical Support
Dell Technologies Malaysia
Computer Hardware Manufacturing · 10,001+ employees
About the role
Resolve complex technical issues related to the PowerEdge XE server portfolio in a customer-critical environment. Improve support processes, standards, and strategies to enhance service delivery.
What they look for
Requirements
Requires at least 5 years of technical support experience and strong knowledge of Dell PowerEdge servers, InfiniBand networking, and Linux environments. Candidates must possess in-depth troubleshooting skills and the ability to work effectively in high-pressure, customer-facing roles.
Full description
Domain Engineer (DE): Senior Engineer – PowerEdge XE
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Oklahoma City, Oklahoma or Round Rock, Texas.
What you’ll achieve As a Senior Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
Who We Are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
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