IT Support Engineer

Would you like to play a key role in creating a seamless, secure, and efficient IT experience in a modern bank at the intersection of finance and technology? As an IT Support Engineer at Nordiska, you will work close to the business, supporting employees across the organization while helping to develop and improve our workplace services and IT operations. You will have the opportunity to combine hands-on technical support with continuous improvement initiatives in a growing organization driven by innovation, collaboration, and high-quality service.

Bank at core, innovation at heart Nordiska is a bank offering a complete range of financial services, allowing us to tailor solutions to each customer while simultaneously enabling them to gain access to advanced financial technology. Part of our offering is our Embedded platform, enabling enterprise partners across Europe to seamlessly integrate financial services – including saving, lending, and payments – into innovative product offerings. Additionally, we provide corporate and real estate financing, as well as sustainable savings with a government-backed deposit guarantee. To meet future demands, we continuously scale our modern technology platform, expand partner integrations, and accelerate product innovation to help shape the future of financial services.

Working at Nordiska

Since our founding, we have been committed to driving innovation and creating meaningful impact. We work towards an ambitious vision and goals, backed up by our history of successfully delivering high-quality results and sustainable growth.

Historically and going forward, the people working at Nordiska are what enables our success. We balance our professional environment with an entrepreneurial mindset, always acting with honesty and responsibility, to build long-term trust among customers, partners and employees.

About the Role In this role, you will be responsible for supporting employees across the organization, maintaining end-user devices and workplace services, and helping ensure a stable, secure, and efficient IT environment. You will work closely with colleagues throughout the business and play an important role in delivering a high-quality support experience while contributing to the continuous improvement of our IT services and operations.

In the role, you will

• Provide IT support to employees through the service portal, remote support, and on-site assistance

• Manage onboarding and offboarding of employees

• Configure, deploy, and maintain laptops, mobile devices, and workplace equipment

• Administer Microsoft 365, Entra ID, and related collaboration tools

• Manage user accounts, access rights, and permissions

• Troubleshoot hardware, software, network, and meeting room issues

• Participate in projects and initiatives related to IT Operations and workplace services

Your Professional Profile You enjoy helping people and solving technical problems. You are approachable, structured, and take ownership of your work. You thrive in a collaborative environment and are motivated by improving both the user experience and the underlying IT services. This role is based at our Stockholm office. As a large part of the position involves supporting employees on-site, managing workplace services, and contributing to the day-to-day office environment, we expect you to work primarily from the office.

We believe that you have:

• 1 – 3 years of experience working in IT support, service desk, or a similar role

• Good knowledge of Windows and Microsoft 365

• Experience with user and access management

• Strong troubleshooting and problem-solving skills

• Excellent communication skills in Swedish and English

• Service-minded with a proactive and structured approach to work

It is meritorious if you have

• Experience with Microsoft Entra ID and Intune

• Experience with Jira Service Management or similar ticketing systems

• Knowledge of ITIL-based service management practices

• Experience working in a regulated environment such as financial services

Application

If you’re looking to join a growth-driven environment that pairs innovation with profitability and reliability, welcome to Nordiska. We look forward to receiving your application.

We review and interview continuously, with background checks as part of the final stage of our process. For questions about the role and or more information, you are warmly welcome to contact Lydia Cezar at lydia.cezar@nordiska.com