Field Delivery Manager - Thermal

POSITION SUMMARY

The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region (ITALY). This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight

RESPONSIBILITIES

• Lead, coach, and manage a team of Field Service Engineers across designated territories.

• Ensure timely and high-quality execution of installation, maintenance, and repair services.

• Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.

• Maintain compliance with safety standards, company policies, and industry regulations.

• Collaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery.

• Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.

• Identify training needs and support the development of technical and soft skills within the team.

• Manage resource planning, scheduling, and workload balancing to optimize service coverage.

SKILLS & COMPETENCIES

• In-depth technical knowledge of Vertiv and legacy equipment.

• Team leadership and performance management.

• Customer relationship management.

• Operational planning and resource optimization.

• Safety and compliance awareness.

• Data-driven decision-making and reporting.

QUALIFICATIONS

• Formal Engineering qualification in a related field

• Proven experience managing field service teams in a technical or engineering environment.

• Strong leadership and people management skills.

• Excellent problem-solving and decision-making capabilities.

• Effective communication and interpersonal skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may performed on a regular basis.

TIME TRAVEL REQUIRED

• 25%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

The anticipated salary range for this role in Milan - Italy locality is between 66,565 Euros to 83,206 Euros gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.

The applicable National Collective Bargaining Agreement (CCNL) for this role is Metalmeccanico Industri

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

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