Analyst, IS Business Analysis
The J.M. Smucker Co. Akron, Ohio, United States
Manufacturing · 5,001-10,000 employees
About the role
The analyst will participate in the planning, design, and support of EDI systems and supply chain integrations. Responsibilities include monitoring transactions, troubleshooting errors, and collaborating with internal and external partners to implement data interfaces.
What they look for
Requirements
Candidates must have a bachelor's degree in Information Technology or equivalent experience. Proficiency in supply chain messaging structures like EDI, JSON, and XML is required, along with strong analytical and communication skills.
Full description
Your Opportunity as the Analyst, IS Supply Chain - Integration Services
As a member of the IS Supply Chain team, you will participate in planning, design, and support activities related to EDI systems and integrations. This includes day-to-day support operations and tactical enhancements. This position requires active team participation, excellent communication skills, problem solving ability, critical thinking, a commitment to quality deliverables and teamwork with other team members. This role will be focused primarily on supporting scalable solutions to integrate a variety of internal, on-premise Supply Chain applications as well as a variety of internal and external cloud solutions.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
- Provides business user support by:
- Ensuring reliable and effective operations by monitoring and providing daily analysis of transactions
- Ensuring that errors and requests are processed successfully and promptly
- Performing troubleshooting, analysis, problem solving, exception handling, and re-processing of transactions as needed
- Participating in an on-call rotation
- Assists team members with various project deliverables including, but not limited to:
- Onboarding of new trading entities and transactions
- Developing, unit testing, and implementing electronic transaction interfaces with customers, suppliers and 3rd party business partners
- Having direct interaction with customers, suppliers and 3rd party partners in analysis of their data requirements and transaction/message specifications
- Adhering to and supporting the use of I/S standards for best practices
What we are looking for:
- Bachelor’s degree, equivalent experience or specialized training in Information Technology
- Experience analyzing business requirements and translating them into technical requirements
- Experience implementing Supply Chain related transaction and messaging structures such as EDI ANSI X12, JSON, and XML
- Commitment to developing positive relationships with colleagues, share in our dedication to continuous improvement and growth and are focused on delivering results while expanding their skillsets/enhancing their expertise
- A resourceful and innovative problem solver with the ability to communicate effectively with individuals of either a technical and non-technical nature
- Ability to work with minimal supervision with high attention to detail
- Strong coordination, oral and written communication skills
- Ability to build/maintain strong relationships and effectively partner with peers
Additional skills and experience that we think would make someone successful in this role (not required):
- SQL or other development skills
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
