About the role

The role involves administering and configuring Salesforce and Certinia applications to ensure system stability and performance. You will also provide user support, manage data integrity, and collaborate with cross-functional teams to optimize business processes.

What they look for

Salesforce Administration Certinia FinancialForce Sales Cloud CPQ PSA Data Loader Gearset CI/CD Git System Administration Data Integrity Flows Security Best Practices Change Management Stakeholder Management

Requirements

Candidates must have proven experience in Salesforce administration and hands-on knowledge of Certinia modules like PSA or Billing. Strong analytical skills, familiarity with CI/CD tools, and a solid understanding of Salesforce data models and security are required.

Full description

IT Applications Developer - Salesforce

Department: IT

Employment Type: Permanent

Location: India, Bangalore

Reporting To: Wayne Friensener

Description

As a Salesforce Administrator within our Enterprise IT Applications team, you will play a critical role in maintaining, optimising, and extending our Salesforce platform and integrated Certinia (FinancialForce) applications. You will ensure the platform runs smoothly, securely, and supports scalable business operations across our global organisation. This hands‑on role requires strong technical capability, attention to detail, and a proactive, user‑centred mindset. You will support teams across the business by resolving user issues, ensuring data integrity, and enhancing system capabilities aligned with business needs.

Responsibilities

System Administration

Administer, configure, and maintain Salesforce (Sales Cloud, CPQ) and Certinia applications.

Manage Certinia objects, permissions, PSA workflows, and financial processes within the platform.

Ensure system stability, performance, and adherence to architectural standards.

User Support & Training

Provide high‑quality support for Salesforce and Certinia users, addressing functional and technical issues.

Deliver training, guidance, and documentation to empower users and promote adoption.

Data Management & Integrity

Perform regular data audits and cleansing.

Utilise tools such as Data Loader and Certinia data utilities to manage large‑scale data operations.

Ensure data consistency across Salesforce and Certinia applications.

Certinia (FinancialForce) Administration

Support and configure Certinia modules such as PSA, Billing, Revenue Management, and ERP.

Assist business teams with financial processes supported by Certinia, including project management, revenue recognition, invoicing, and time & expense.

Support integrations between Certinia and Salesforce core objects.

Security & Compliance

Maintain and enforce Salesforce and Certinia security best practices.

Manage roles, profiles, permission sets, and data access models.

Ensure compliance with internal governance, audit requirements, and regulatory standards.

Performance Optimisation

Conduct regular system health checks and platform audits.

Support performance monitoring and contribute to optimisation initiatives.

Change Management & Release Delivery

Assist with change requests, functional refinement, UAT, and release cycles.

Support CI/CD and deployment pipelines using tools such as Gearset.

Documentation & Reporting

Create and maintain system documentation, configuration guides, and training materials.

Prepare reports and dashboards to support business insight and operational excellence.

Collaboration & Stakeholder Management

Work closely with cross‑functional teams including Finance, Professional Services, Sales, Operations, and IT.

Support ongoing enhancement programmes and contribute to continuous improvement.

Innovation & Continuous Improvement

Keep abreast of the latest Salesforce and Certinia product updates.

Recommend improvements to processes, user experience, and technical architecture.

Skills, Knowledge & Expertise

Must Have Skills & Experience

Proven experience administering and configuring Salesforce.

Hands‑on experience with Certinia (FinancialForce) modules such as PSA, Billing, or Revenue Management.

Strong understanding of Salesforce data models, security, automation (Flows), and best practices.

Experience with Salesforce data management tools (Data Loader, Import Wizard).

Familiarity with Git‑based version control and CI/CD tools (Gearset, Copado, Jenkins).

Excellent communication and stakeholder‑engagement skills.

Strong analytical and problem‑solving mindset.

Ability to manage change requests and support system upgrades.

Adaptability in a fast‑moving business environment.

Nice-to-Have / Preferred

Experience with Marketing Cloud, Pardot, CPQ, MuleSoft, or ERP integration.

Knowledge of Agile/Scrum methodologies and tools (Jira, Confluence, Lucidchart).

Experience with sandbox management and release‑management best practices.

Understanding of financial or professional services processes.